Overview
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
Coordinator Content
About the job
About The Opportunity
To focus on growing our NFV Business which is the region’s first cloud store concept offering 30-minute delivery of quick commerce items & e-groceries at hypermarket prices.
Role Scope
- Populating and proposing content for the product Catalogs on the Talabat app
- Participating in the identification and correction of Catalog errors; investigating Catalog related complaints
- Enhancing the vendor front page through various merchandising methods.
- Creating reports regarding work received and work performed
- Resolving problems that appear on the supply chain and help improve inventory health.
- Identifying possible improvements in the processes you work on and suggesting ways of implementation for the needed changes
- Handle the day-to-day volumes of the assigned tasks and ensuring that the quality standards are met
- Inform the manager regarding possible quality issues; investigate the situation and recommend corrective actions
- Flag any updates received from stakeholders on process to Lead/Manager
- Participate in process related meetings/calls.
- Fluent in Arabic (Speak/Write)
Skills:
- Content Management: Ability to populate and propose content for product catalogs on the Talabat app.
- Error Identification: Skill in identifying and correcting catalog errors and addressing related complaints.
- Merchandising: Experience in enhancing vendor front pages through effective merchandising techniques.
- Reporting: Proficiency in creating reports on work received and performed.
- Supply Chain Problem Solving: Capability to resolve issues in the supply chain and improve inventory health.
What Did We Order?
- 1 – 2 years of work experience or background in innovative business operations processes is considered an advantage.
- Upper Intermediate written and oral communication skills in English & Arabic
- Good working knowledge of MS Office; MS Excel proficiency is an advantage
- Very good knowledge and experience in internet navigation and research – finding information about large amounts of data in a timely manner.
Ability to:
- Multitask in a fast paced environment
- Operate in the system with the speed and accuracy necessary to meet departmental standards
- Dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution
- Maintain composure in critical situations and communicate clearly with both internal and external customers.
- Salesforce is experience is a plus.
Who we are
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
Coordinator Riders
About the job
Company Description
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook – local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Job Description
Role Summary:
What’s on Your Plate?
- Monitor live operations to ensure optimal performance across the city/zone.
- Track and assess rider performance on a city/zone level.
- Ensure effective rider utilization during peak and non-peak hours.
- Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.
- Manage walk-in queries from riders.
- Liaise with fleet partners to ensure smooth communication.
- Assist dispatchers with rider-related communication.
- Facilitate feedback loops between riders and management.
- Resolve queries and escalations from internal and external stakeholders in a timely manner.
- Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against low-performing riders.
- Investigate rider-related issues raised by customers or vendors.
- Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
- Perform ad hoc tasks as requested by the line manager.
Skills:
- Operational Monitoring: Ability to monitor live operations to ensure optimal performance across a city/zone.
- Performance Tracking: Skill in assessing rider performance at the city/zone level.
- Utilization Management: Ensuring effective rider utilization during both peak and non-peak hours.
- Auditing: Conducting audits of fleet appearance and rider behavior through on-ground visits, along with staying updated on field insights.
- Query Management: Managing walk-in queries from riders efficiently.
- Communication Liaison: Liaising with fleet partners for smooth communication.
What did we order?
- Education and Experience:
- Bachelor’s Degree
- 1-2 years of experience in the food/grocery tech industry is highly preferred.
- Skills and Competencies:
- Ability to multitask and work effectively in a fast-paced environment.
- Proficient in Google Suite.
- Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
- Problem-solving skills and a proactive approach to identifying and addressing operational challenges.
- UAE Driving License is a must.
