The St. Regis Hotel in Qatar announced the launch of employment opportunities for the following specializations:
Accounts Executive.
Food and Beverage Officer – Coordinator.
Food, beverage and cooking categories
Chef de Partie – bakery.
Stock cooker.
Receiving employee.
Recreation Experience Expert (Gym Specialist/Activities Coordinator).
Master baker.
Chef De Partie.
Hotel cleaning supervisor.
Bartender.
Entertainment receptionist.
Spa receptionist.
Executive Assistant Chef – Lebanese cuisine specialty.
Cost Controller.
Guest Experience Expert – Front Desk.
Air hostess.
Guest Experience Expert (Front Office Agent).
Food Service Supervisor – Banquets (Arabic Speaker – Female).
Real estate booking agent.
Lifeguard.
The role of a spa receptionist is crucial in ensuring the smooth operation of a spa or wellness center. Here are the key duties and responsibilities of a spa receptionist:
- Greeting and Welcoming Clients: Welcoming clients as they arrive at the spa, providing a warm and friendly greeting, and making them feel valued and comfortable.
- Appointment Scheduling: Managing spa appointments and reservations, including booking treatments, confirming bookings, and rescheduling as necessary. Ensuring the spa schedule is organized and efficient.
- Answering Inquiries: Responding to phone calls, emails, and in-person inquiries regarding spa services, pricing, availability, and special promotions. Providing accurate information and answering questions effectively.
- Check-In and Check-Out: Checking clients in for their appointments, verifying client information, and updating records as needed. Processing payments, issuing receipts, and handling cash or credit transactions accurately.
- Customer Service: Providing excellent customer service by anticipating client needs, addressing concerns or issues promptly and professionally, and ensuring overall client satisfaction.
- Maintaining Reception Area: Keeping the reception area clean, organized, and presentable at all times. Ensuring promotional materials, brochures, and displays are stocked and up to date.
- Handling Administrative Tasks: Performing administrative duties such as filing, data entry, photocopying, and maintaining client records in accordance with spa policies and regulations.
- Collaboration with Spa Staff: Communicating effectively with spa therapists, estheticians, and other staff members to coordinate appointments, ensure smooth transitions between services, and relay client preferences or special requests.
- Upselling and Retail Sales: Promoting spa products, memberships, or packages to clients during their visit. Recommending retail products based on client needs and preferences and processing sales transactions.
- Health and Safety Compliance: Adhering to health, safety, and sanitation guidelines to maintain a clean and safe spa environment. Following protocols for COVID-19 safety measures if applicable.
- Knowledge of Spa Services: Possessing knowledge of spa treatments, therapies, and products offered to effectively assist clients in selecting services that best meet their needs and preferences.
- Multitasking and Time Management: Managing multiple tasks simultaneously, prioritizing workload effectively, and maintaining composure during busy periods to ensure efficient spa operations.
Overall, spa receptionists play a pivotal role in providing exceptional customer service, managing administrative tasks, and contributing to a positive and welcoming atmosphere in the spa. Their professionalism, communication skills, and attention to detail are essential for enhancing the overall client experience and satisfaction.
