Overview
Sidra Medicine provides specialized healthcare to women, children, and young people from Qatar and around the world. Established by Qatar Foundation for Education, Science and Community Development, Sidra Medicine embraces best practice medical education, innovative biomedical and clinical research and discovery, and exceptional patient and family focused care. Sidra Medicine provides comprehensive specialist healthcare services for children and young people, as well as maternity and gynecology care for women. Some of its unique children’s specialist services include Cardiology, Neurology, Urology and Plastics & Craniofacial Reconstruction. It is also currently the only specialist center in the country that treats and cares for pregnant women with fetal complications. The ultramodern healthcare organization is a testament to Qatar’s pioneering spirit and sustained commitment to its human and social development.
Physician – Pediatric Cardiac
About the job
JOB SUMMARY
Physician – Pediatric Cardiac ICU (CICU) is responsible to provide direct care and oversight in the delivery of Cardiac Intensive Care clinical services to all CICU patients treated at Sidra Medicine and closely follow all the quality and safety parameters and benchmarks. It is expected that this will include regional and supra-regional referrals directed to Sidra Medicine, as well as adult patients with congenital and/or structural heart disease that may be treated at Sidra or Hamad Medical Cooperation. By delivering the very highest quality in clinical care, Sidra Medicine will serve as a magnet for patients within the borders of Qatar and beyond.
KEY ROLE ACCOUNTABILITIES
- Performs Evidence Based Clinical Practice, Equipment Inventory
- Follows Quality and Safety benchmarks
- Works as Mentoring faculty
- Supports educational activities within PCICU Services Department.
- Follows clinical policy development appropriate to the scope of the CICU and guides effective implementation of other organizational standards and compliance requirements.
- Helps in delivery of high quality and evidence based services that are sufficient, efficient and responsive and designed to meet the identified customer needs and outcomes.
- Provides accurate and data driven advice and recommendations to the Executive line in a timely manner.
- Helps in the implementation and maintenance of effective record keeping and reporting systems within the CICU program.
- Maintains minimal caseload volume for diagnostic and therapeutic procedures to maintain clinical competency and proficiency in accordance to the American Academy of Pediatrics.
- Helps planning, service development and capacity planning for the activities of CICU program.
- Responsible for all medical related activities of the CICU program.
- Helps in the development and implementation of policies, procedures, guidelines, and standards of care that guide in the provision of PCICU program medical services.
- Helps in the ongoing surveillance of patient care delivery and the professional performance of all clinical staff within the PCICU program.
- Helps in all clinical Performance Improvement and Quality Assurance activities within the CICU program.
- Sets and achieves targets to drive continuous assessment and improvement of the quality of care and services provided and initiates actions for necessary improvements within the CICU program.
- In conjunction with the Service Chief, ensures the implementation of robust clinical governance structures and processes to ensure patient safety
- Is actively involved in research, graduate teaching, and publication in higher impact peer reviewed journals, advising of students and participation in academic services.
- Ensures effective communication with and involvement of all staff within the CICU program in regards to key decisions and initiatives.
- Works collaboratively with other Directors to achieve broad Sidra objectives.
- Conducts other duties as may be directed by the Divisional Chief of Cardiology & Center Director.
- Identifies and coordinates resolution of problems to improve CICU program staff utilization and patient satisfaction.
- Supports the development of Sidra as a world class regional center.
- Sites of practice:
- Pediatric Cardiac Intensive Care.
- Inpatient patient care units.
- Telemedicine consultation when developed and appropriate.
- Procedure rooms in the hospital when needed and appropriate.
- Site visits to referring and affiliated hospitals and clinics when requested and appropriate.
Skills:
Clinical Skills
- Evidence-Based Practice: Proficient in applying evidence-based methodologies to clinical decisions and practices.
- Clinical Competency: Expertise in diagnostic and therapeutic procedures as per the standards set by the American Academy of Pediatrics.
Leadership and Mentorship
- Mentoring Abilities: Capable of guiding and supporting junior faculty and clinical staff, fostering professional development and collaboration.
- Quality Improvement: Experience in leading clinical performance improvement initiatives and quality assurance activities.
Communication and Collaboration
- Effective Communication: Strong skills in engaging with clinical staff, executive teams, and stakeholders to facilitate decision-making and ensure alignment on initiatives.
- Collaborative Work Style: Ability to work effectively with other directors and departments to achieve overarching organizational goals.
QUALIFICATIONS & EXPERIENCE
Education
- MD, MBBS degree (or equivalent)
- Board Certification in Pediatrics or its equivalent.
- Subspecialty Fellowship and board certification in Pediatric cardiology or Pediatric Critical Care Medicine or their equivalent.
Experience
1+ years of post-board certification/fellowship experience in Pediatric CICU
Director – Service Culture Strategy
About the job
JOB SUMMARY
Reporting to the CEO, this is a strategic and operational leadership role focused on developing, building and aligning all the company’s customer experience operations – Sidra Medicine, Zulal Wellness Resort, and the Private Members Club at the Mshereib Townhouses – with a branded service excellence culture. The post holder is responsible for the development, continuous improvement and delivery of luxury customer service initiatives and training to support business objectives. S/he truly differentiates the company from its competition and positively impacts the experiences of all the business stakeholders (patients and their families, physicians, and colleagues).
KEY ROLE ACCOUNTABILITIES
- Initiates an initial in-depth service culture assessment as a starting point to identify needs.
- Develops a rolling customer experience strategic business plan for Sidra to define and communicate the culture of service excellence for patients, their families, and other customers.
- Builds a cohesive and effective customer experience team to deliver the strategic plan.
- Raises the level of the standard patient pathway to include luxury hospitality.
- Creates an ultra-luxury VIP pathway.
- Establishes protocols for receiving and welcoming royal families, embassy representatives and government officials.
- Defines the expectations and needs for international patients. Works alongside the Executive Director – Commercial Development on initiatives to attract these patients.
- Oversees the development of detailed service standards for each of the above patient journeys and the implementation process.
- Develops a world class medical concierge service.
- Explores and supports all initiatives relating to medical tourism.
- Works with relevant leaders to enhance the internal service culture that supports the delivery of excellent service for customers.
- Builds the confidence of colleagues to deliver service excellence in face-to-face interactions.
- Across teams, supports the assistant director in developing key soft skills that impact the delivery of seamless customer experiences – communication, teamwork, problem solving and adaptability.
- Initiate continuous improvement processes to embed the culture of service excellence.
- Works with the relevant leader to establish measures to evaluate service excellence delivery
Skills:
Customer Experience Management
- Service Culture Assessment: Expertise in conducting comprehensive assessments to identify service culture needs and areas for improvement.
- Strategic Planning: Ability to develop and implement a customer experience strategic business plan that aligns with organizational goals and communicates a culture of service excellence.
Team Leadership
- Team Building: Skilled in recruiting, developing, and leading a cohesive customer experience team to execute the strategic plan.
- Empowerment and Confidence Building: Capable of instilling confidence in colleagues to deliver exceptional service in all interactions.
Zulal Wellness Resort
- Initiates an initial in-depth service culture assessment as a starting point to identify needs.
- Works with relevant leaders to plan and create an exclusive experience for customers.
Private Members Club at the Mshereib Townhouses
- Works with relevant leaders to plan and create an exclusive private member experience for VIPs.
QUALIFICATION & EXPERIENCE
Education
Bachelor’s Degree in hospitality or other related fields
Experience
10+ years of progressive management experience in premium service/hospitality roles
