Overview
Sheikh Shakhbout Medical City (SSMC), one of the UAE’s largest hospitals for serious and complex care, was established as part of the Abu Dhabi Economic Vision 2030 to elevate healthcare services in the emirate. Offering care across 46 specialties and seven departments, SSMC is recognised as a regional centre of excellence for tertiary medical care, providing holistic care through transformational patient-centric journeys. This is supported by integrating best practices in personalised health care, state-of-the-art technology, as well as education and research facilities. SSMC combines the best of local excellence and international expertise creating a hybrid of the world’s greatest healthcare talent. With 672 patient beds, 18 operating theatres, SSMC serves the UAE as both a Stroke and Burn Centre of Excellence and the leading Trauma centre, in Abu Dhabi. Guided by our primary value of putting patients first through advanced, personalised care, SSMC remains committed to the evolving healthcare needs of the community today, tomorrow and the future.
Clinical Social Worker
Job Description
Assists patients, families and significant others with their social, environmental, financial and emotional problems that are related to illnesses or to receipt of care.
Responsibilities
Key Responsibilities of the role Corresponding Key Activities performed by the role
Managerial
Assist in the daily management of workload allocation within the specialist area, taking into account the changing/competing demands and making decisions about prioritization of caseloads
Supervising junior staff and ensuring their abidance to going rules and policies as applied and implemented in the Section/Department/Facility
Conducting and assisting the department head in the performance appraisal of the staff
Technical
Take Care Management responsibility for vulnerable clients including the production of comprehensive Social assessment of client needs, formulization of a social care plan and the identification of relevant resources to meet the individual’s needs. Where appropriate following assessment, co-ordinate the delivery of social care plans and liaise with the appropriate government or charity agencies
Working alongside and in partnership with individuals, families and care givers using a range of interpersonal and communication skills to assess highly complex psycho-social needs, set objectives, develop care plans and deliver appropriate interventions
The Social Worker will assist the Multidisciplinary team to recognize and intervene as necessary for High Risk patients, using the approved Social Work Criteria for the Assessment of Patients with Social Issues.Will actively work with the Nurse Case Coordinators to plan and intervene for Discharge Planning, liaising with support agencies such as Social Support Center, Embassies and Charitable Foundations Conduct initial comprehensive person centered assessments, plan and implement individual strategies of care to meet identified needs in conjunction with the service user, care giver and members of the multi-disciplinary team as appropriate
Support individuals, families, and care givers through loss, change, illness and uncertainty
Support individuals, families and care givers through loss, change, illness and uncertainty and act as an advocate for the patient in ensuring that their expressed wishes are central when planning care to meet the clients long term care needs
Undertake comprehensive inter disciplinary assessments, early intervention, safe and effective decision making to assist the care team, overcome discharge barriers in a timely manner and assist the transition of the patient back to the community and an appropriate care setting.
Communicate with patients and other members of the team to assist the patient progress along the continuum of care towards return to wellness.. This mayinclude advocating for patients who may have difficulties in understanding or communicating.
Respecting the rights of the individual service user and their families, the Clinical Social Worker will embrace values, spiritual beliefs, customs and social norms in carrying out their daily activities.
Promote an awareness of social care/social work context and anti discriminatory practice to other professionals and facilitate multi-disciplinary team work.
Promote , enable and empower individuals, families and care givers through representation of rights; advocacy; nurturing strengths and capacities to make informed choices about highly complex life decisions
Network and liaise with other professionals and external organizations to provide services to individuals, families and carers and to challenge and question when necessary in the best interests of the user
Communicate information and advice to service users, care givers families,and agencies, providers and professional colleagues verbally and in written form, with patient consent and as appropriate.
Write letters/reports required for individual patient needs which can include Social Study Reports, letters to Charitable Foundations, Embassies, Sheikh’s Offices, Social Support Services and any other Social organization as required.
Maintain and promulgate the highest standards of clinical record keeping including electronic data entry and recording, report writing and the responsible exercise of professional self-governance in accordance with professional codes of practice
Maintain confidentiality of information about patients, staff and others in accordance with professional codes of conduct and relevant legislation and document in the patient medical record following every encounter/intervention.
Skills:
- Interpersonal Skills: Strong ability to communicate and build rapport with patients, families, and caregivers to assess needs effectively.
- Empathy and Compassion: Understanding and sensitivity towards the emotional and social challenges faced by patients and their families.
- Problem-Solving Skills: Ability to identify issues and develop practical solutions tailored to individual client needs.
- Organizational Skills: Efficiently manage caseloads and prioritize tasks amidst changing demands.
- Team Collaboration: Work effectively within a multidisciplinary team, coordinating with various professionals for comprehensive patient care.
- Assessment Skills: Conduct thorough social assessments to identify client needs and formulate care plans.
Quality & Safety
Ensuring compliance with all safety and quality control programs and procedures as applicable
Maintain and assist in enforcing the strictest confidence in relation to patient information whether formally or informally recorded
Complying and ensuring that those directly supervised comply with occupational health and safety at work policies and procedures
Assist in the planning and development of policies that guide the service
Practicing within the expressed limits of established policies and procedures
Education
Deliver and participate in training and education sessions for department staff, and Multidisciplinary team relating to Social; Work role and activities.
Participate in department programs/committees, various hospital committees, and staff meetings
Participating in the orientation and training of new employees
Ensure appropriate internal and external sharing of information based on governing policies and procedures
Maintain professional knowledge by attending lectures, seminars or on-line education units
Completing and maintaining all regulatory requirements including: licensure and certification and other mandatory training within established time frames
Ensuring all members of the department receive adequate clinical supervision as required for their professional and technical development
Facility specific Responsibilities of the role Corresponding Activities performed by the role
SEHA Compliance guidelines Corresponding Activities performed by the role
Complying with Policies, Procedures and Practices of the SEHA facilities and other regulatory requirements
Complying consistently with facility policies, procedures and practices and ensuring alignment with SEHA facilities policies
Completing and maintaining regulatory requirements including: licensure and certification and other mandatory training within established time frames
Maintaining Confidentiality Maintaining confidentiality with regards to any information exchanged or received in the current capacity of role in accordance with facility policy
Promoting Customer Service standards
Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholders
Maintaining positive and effective working relationships within the department/division and also with other departments/sections within the facility
Performing any other duties as may be assigned relevant to the basic responsibilities of the role
Adhering to the Occupational Health and Safety, Materials Management and Maintenance standards
Adhering to requirements of the Occupational Health and safety guidelines and infection control guidelines
Understanding and adhering to emergency preparedness plans/policies
Ensuring Personal Effectiveness
Recognizing the necessity of continuously developing skills and acquiring additional knowledge appropriate to the position
Dressing appropriately to meet the expectations of the specific work area and in alignment with the Occupational Health and Safety policies
Building key partnerships within the organization for pursuing client-centered, comprehensive, integrated systems of care
Complying with any regulations related to mentoring, training and development of UAE nationals staff
About Us
Abu Dhabi Healthcare Company (SEHA) is the largest and most comprehensive healthcare network in the UAE that was established in 2007 with the objective of operating all public hospitals and clinics across the Emirate of Abu Dhabi.
SEHA is committed to delivering world-class healthcare services using the most advanced diagnostics and systems across its network of public healthcare centers and hospitals in addition to partnering with global leaders in healthcare, including world renowned organizations such as the Mayo Clinic.
Staff Nurse
JOB DESCRIPTION
The Staff Nurse is accountable for the coordination of nursing care, including direct patient care, patient/family education and transitions of care. The Staff Nurse supports professional nursing practice across the continuum of care to meet the needs of the patient and family. The Staff Nurse will understand, support and promote the mission, vision and values of SSMC; provides age-appropriate patient care according to the Nursing Scope of Practice as defined by the regulatory body. The Staff Nurse will adhere to and promote the Professional Nurses Code of Conduct for Abu Dhabi and UAE.
RESPONSIBILITIES
- Assessment and Diagnosis: Collects and analyzes assessment data to determine diagnosis/issues:
Assesses comprehensive data including but not limited to physical, psychosocial, emotional, cognitive, and spiritual needs and interprets assessment information to derive the diagnosis or issues as defined by the patient’s condition.
Uses evidence-based assessment techniques and instruments in collecting data and validates the diagnosis or issue with the patient, family and healthcare team members as appropriate.
Prioritizes the data and information collected based on patient’s immediate condition or anticipated needs and identifies potential risks or barriers to the patient’s health or safety.
Documents the data and information collected in compliance with established guidelines and reflective of the needs of the patient.
- Planning and Outcomes Identification: Identifies expected outcomes and develops a plan that address health promotion, health restoration and health maintenance to attain expected outcomes.
Involves patient, family and healthcare team members in formulating a culturally appropriate individualized plan of care.
Applies evidence-based nursing practices in developing the individualized plan of care to attain expected outcomes and continuity of care.
Modifies the individualized plan of care according to the ongoing assessment and reevaluation of the patient’s response, status, and outcome indicators.
Documents the expected outcomes as measurable goals in a manner that uses standardized language or recognized terminology.
- Implementation and Coordination of Care Delivery:
Implements the plan of care in partnership with the patient, family and healthcare team members in a timely manner utilizing evidence-based interventions and treatments specific to the needs of the patient.
Performs treatments and procedures according to established procedural guidelines and protocols.
Administers medications according to organization policies and procedures.
Ensures that all components of the individualized plan of care, including modifications, are documented in the patient’s health record.
Communicates relevant information across all levels of care and organizations.
Demonstrates a working knowledge of resource consumption and practices within a costeffective framework.
- Health teaching and health promotion:
Utilizes teaching strategies appropriate to the individual patient’s condition and learning needs.
Uses health promotion to support patients and families in developing skills that promote, maintain, or restore healthy lifestyles and self-management support.
Seeks opportunities for feedback and evaluation of the effectiveness of the strategies used, including teach back.
Ensures that all components of the health education, relevant to the clinical condition, is documented in the patient health record.
- Evaluation: Evaluates progress toward attainment of outcomes.
Evaluates the patient/family’s understanding of and response to the plan of care.
Utilizes systematic and ongoing assessment data to revise nursing diagnoses, outcomes, and the plan of care.
Involves the patient, family and healthcare team members in the evaluation process.
Provides a comprehensive clinical handover/report as required to ensure patient safety.
Attends patient care rounds, communicates, and updates the attending healthcare provider on changes in the patient’s condition.
Communicates with the patient care team about ongoing changes in patient’s plan of care and unit activity
Documents the reassessment of patient status; patient and family participation and understanding; and the rationale for any revision in the plan of care.
- Evidence-based Practice and Research: Integrates evidence and research findings into practice.
Utilizes current evidence-based nursing knowledge, including research findings, to guide and evaluate practice.
Participates in evidence-based and research activities at various levels appropriate to the nurse’s level of education and position.
Shares evidence-based and research findings with healthcare team members.
Participates in performance improvement projects for the evaluation and improvement of clinical practice
- Leadership: Demonstrates leadership behaviors in practice settings, across the profession, and in the community.
Functions as a professional role model promoting a positive, team-based, organized, and safe work environment.
Coordinates and supervises delegated activities to assure completion and serve as a resource for other healthcare team members
Demonstrates critical thinking in priority setting and decision making in response to patient needs.
Pursues informal and formal leadership opportunities
Participates actively in organizational shared decision-making situations that improve the nursing practice, organizational performance, and outcomes.
Supervises practical nurses and junior staff and student nurses to ensure the provision of safe and effective patient care.
Accountabilities
- Applies the principles of professional codes of ethics that ensure individual rights in all areas of Practice:
- Maintains a professional and therapeutic nurse-patient relationship and serves as a patient advocate assisting patients and families in developing skills for self-advocacy.
- Speaks up to question healthcare practices as appropriate for safety and quality improvement.
- Discloses any observed illegal or incompetent practices and decisions made by potentially impaired health care staff per organizational policy.
- Evaluates own nursing practice in relation to professional practice standards and guidelines, rules and regulations.
- Considers factors related to effectiveness, cost, environmental health, and impact on practice and organization.
- Utilizes current resources related to standards of care, policies and procedures, and patient needs.
- Navigates and utilizes electronic resources for information retrieval, communication, and documentation.
- Evaluates factors related to patient safety, effectiveness, availability, and cost when determining practice options.
- Promotes a practice environment that reduces environmental health risks for staff.
- Communicates environmental health risks and exposure reduction strategies to healthcare consumers, families, colleagues, and communities.
- Demonstrates a commitment to continuous learning and education for self and others and mentors healthcare team members for the advancement of nursing practices, the profession, and quality healthcare.
- Oversees and responds to all levels of emergencies according to the organizations policies and procedures.
Skills for Staff Nurse:
- Clinical Assessment Skills: Proficient in collecting and analyzing comprehensive data to determine patient diagnoses and issues.
- Evidence-Based Practice: Ability to apply evidence-based techniques in patient assessments and care plans.
- Patient-Centered Care: Skilled in developing individualized care plans in collaboration with patients, families, and healthcare teams.
- Critical Thinking: Strong decision-making abilities to prioritize patient needs and modify care plans based on ongoing assessments.
- Communication Skills: Effective communication with patients, families, and multidisciplinary team members regarding care plans and patient status.
- Health Education: Proficient in utilizing teaching strategies tailored to individual patient needs, promoting health literacy and self-management.
QUALIFICATIONS
Experience :-
Required:
- a. NLT 2 years clinical experience post qualification in appropriate setting
(Note: Experience requirement waived for graduates of UAE nursing colleges/universities after completion of internship)
Educational Qualification: Required:
- Bachelor degree in nursing OR
- Degree in Nursing (minimum two (2) years course duration) AND Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand, and Australia
- AND valid/current national license.
- AND BLS
Desired:
- ACLS, PALS relevant to area of specialty
ABOUT US
At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure speciality-specific care at every stage and in every interaction. As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region.
