Overview
Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 155 exquisite guestrooms and sumptuous suites, 162 serviced apartments for longer-term stays and 276 residences available for rent. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom and 8 meetings rooms, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Asaya, a ground-breaking urban wellness concept that delivers innovative and integrative solutions for personal transformation. Rosewood’s Manor Club executive lounge concept will soar to new heights in Qatar and offer guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 276 residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.
Front Desk Supervisor
About the job
WHO ARE WE?
About Rosewood Doha Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine ultra-luxury hospitality for global citizens who crave a lifestyle of authenticity fused with modern luxury. We will become one of the city’s most dynamic culinary destinations with a collection of innovative restaurants & lounges. We will transform ordinary events into extraordinary with sleek interiors and state-of-the-art technology. We will introduce a ground-breaking urban concept that delivers innovative and integrative solutions for personal transformation.
WHY JOINING US? At Rosewood Doha, we are dedicated to creating an environment where passion meets purpose. We believe we have the power to impact and enrich everyone’s life. Each day is full of opportunities to positively contribute to our associates, guests, and community. Here, everyone belongs. We partner with you to Discover Your Calling, unlocking your true potential to excel in your career. Together, we push the boundaries, discover the uncharted and bring hospitality to new heights.
YOUR IMPACT IN THIS ROLE: Supervise Front Desk Operations: Supervise and manage daily front desk operations, ensuring smooth check-ins, check-outs, and guest interactions to maintain a high standard of service.
Be the Ambassador of Exceptional Service: Be the ambassador of exceptional service, representing the hotel’s commitment to excellence through every interaction and leaving a lasting impression of professionalism and care
Train and Mentor: Train and mentor the front desk team, sharing best practices, providing feedback, and fostering a culture of excellence and continuous improvement.
Resolve Guest Issues: Resolve guest issues and complaints effectively, using problem-solving skills and empathy to ensure guest satisfaction and maintain the hotel’s reputation for outstanding service.
Skills :
- Supervision and Management:
- Ability to oversee daily front desk operations.
- Strong organizational skills to ensure smooth check-ins and check-outs.
- Excellent communication skills for effective guest interactions.
- Customer Service Excellence:
- Commitment to delivering exceptional service.
- Professionalism and care in all guest interactions.
- Ability to create memorable experiences for guests.
- Training and Mentorship:
- Experience in training and mentoring team members.
- Skill in sharing best practices and providing constructive feedback.
- Capability to foster a culture of excellence and continuous improvement.
Barber
About the job
Job Summary
To provide barber treatments and recommend experiences as well as retail products at the highest level of personalization while maintaining a gracious, enthusiastic, helpful and professional attitude with all Guests and Associates. To possess complete knowledge and understanding of all services and products offered, upholding to the Asaya wellness and vision of the Pankhurst London Barber shop.
Essential Duties and Responsibilities
General Duties
• Deliver high class grooming services with scissor haircuts, wet shaves, beard trims and facial treatments
• Master both traditional barbering and modern styling techniques to ensure Pankhurst’s signature experience
• Provide expert advice on Pankhurst and other featured products within the salon and tailor recommendations based on individual client needs
• Be knowledgeable about and promote all services and products, and be able to compare and contrast the different treatments available
• Lead by example in delivering personalized customer service to ensure all guests receive an exceptional luxury experience from the moment they enter to the completion of services
• Greet and anticipate guest needs within the Barber Shop, exceeding their expectations at every opportunity with the highest level of personalization
• Closely keep track of the schedule of appointments and strictly adhere to punctuality
• Be positive within the Barber Shop and a role model to the rest of the team, promoting effective communication that guests see the close team spirit and nurturing the environment
• Respond to guests requests immediately, accurately and appropriately
• Build and maintain strong client relationships through warm and personalized consultations that create repeat business and loyalty
• Be familiar with treatments and products that are not suitable for use during certain conditions (e.g. skin sensitivities)
• Ensure the smooth running of the Barber Shop with clear communication with both associates and guests regarding appointments and retail products, providing a seamless service throughout the entire Barber Shop
• Upsell grooming services and recommend retail products to enhance the guest experience with a deep understanding of the available product line
• Educate clients and staff on product usage and aftercare routines to boost sales revenue for both services and retail
• Train, mentor and oversee a team of hired barbers to ensure they uphold Pankhurst London’s grooming standards and service ethos in context of Asaya Wellness Center for Rosewood Doha
• Facilitate regular skill development sessions actively implementing Pankhurst’s techniques and product usage
• Manage performance, maintain motivation and ensure continuous improvement among the team
• Oversee the day to day operations of the Barber Shop ensuring cleanliness, order and strict adherence to hygiene protocols as well as overall appearance
• Support associates in ensuring that all grooming stations are fully stocked with all itemsn necessary to provide all services
• Maintain a clean, safe, stocked and well organized barber station
• Be consistent with the presentation of the grooming stations ensuring they are ready to use at all times and relevant items are sterilized in the correct manner before each use
• Properly care for equipment and products used throughout the Barber Shop
• Assist in all areas of the Barber Shop operation as directed by management
• Manage inventory of products and grooming tools liaising with suppliers for timely stock replenishment
• Handle guest complaints with professionalism and courtesy
• Keep the Wellness Manager and/or Director of Wellness updated with information, complaints and queries that have arisen
• Collaborate with the Asaya management team on marketing strategies and client retention programs
• Monitor and report on service revenue and retail sales targets to ensure financial objectives are met
• Be mindful of the barber’s rota to ensure business needs are reached and cooperate when needed
• Ability to work without direct supervision
• Be aware of and comply with Health and Safety regulations within the Barber Shop for both facilities and products, upholding these standards for both Guests and Associates
• Ensure all barbers’ paperwork like guest health checks are completed & updated and products sales and commissions are recorded accurately and in a timely manner
• Be discreet and adhere to guest confidentiality
• Be alert to potential opportunities for improving service through guest feedback and implement improvements to enhance the overall Barber guest journey
Standard Responsibilities
• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition of the ones stated, in a reasonable framework.
• Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
• Model the Company’s culture, vision, mission, and core values at all times.
• Be mindful of and active in a Spa & Wellness lifestyle, and strive to inspire wellness-focused change in others.
• Maintain an understanding of the spa industry and spa philosophy (emotional, physical, nutrition, skin health, community.)
• Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a positive attitude.
• Maintain personal grooming and appearance according to the standards.
• Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Avoid engaging in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.
Confidentiality
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.
Health & Safety
• Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
• The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
• Report any defects in the building, plant or equipment according to hotel procedure.
• Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.
• Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
• Be fully conversant with:
Regulations
Risk Assessments for your department
Hotel Fire & Bomb Procedures
Other
• The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
• As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
Skills Required:
- Technical Barbering Skills:
- Proficiency in traditional barbering techniques (scissor haircuts, wet shaves, beard trims).
- Mastery of modern styling techniques to provide a signature experience.
- Customer Service:
- Exceptional interpersonal skills to create a welcoming atmosphere.
- Ability to greet guests warmly and anticipate their needs.
- Product Knowledge:
- In-depth knowledge of grooming products and services.
- Ability to tailor recommendations based on individual client needs.
- Training and Leadership:
- Experience in training and mentoring junior barbers.
- Skills to lead by example and promote effective communication within the team.
