Overview
Rixos Hotels, established in 2000, is one of the world’s fastest growing, luxury hotel chains. Dedicated to offering traditional Turkish hospitality and all-inclusive all-exclusive service experience in the finest surroundings and luxury ambiance, Antalya based group owns and operates premium resorts & villas including city hotels in key regions as diverse as Turkey, Europe, CIS Countries, North Africa and Middle East. Rixos Hotels portfolio of exceptional properties is sited in prime and historic locations or in touch with nature. With more than 10,000 staff serving all its properties, Rixos Hotels have developed an innovative guest experience that blends the best of the new and old. Being a trendsetter as a pioneer in many areas, Rixos Hotels has undertaken an important mission to provide the overseas career opportunities it offers to its employees and in the export of Turkish brands and services it carries with it to all countries where it operates. Through Rixos Hotels’ passion for entertainment, activities, gourmet and wellbeing they create a lifestyle experience which immerses everyone on a journey beyond their destination. Celebrated cuisine, a spirited vibe, a rich program of activities and entertainment and tranquil rituals ensure guests of all ages to enjoy a feast for the senses, from day to night. Being aware of the fact that the satisfaction of its employees has a very important share on the basis of its guest-oriented service approach, Rixos offers and encourages various training opportunities so that each team member can advance in their career goals in the best way possible. Known for their hospitality, attentive personalized service and fine cuisine, Rixos Hotels received global recognition and top ratings from distinguished specialist professional bodies such as the American Five Star Diamond Award, Conde Nast, World Travel Awards and Great Hotels of the World.
Reservation Agent
About the job
Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities.
Billed as ‘the first luxurious integrated resort in Jeddah’, Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.
Job Description
- Have a thorough knowledge of the entire hotel services and facilities
- Answer inquiries of room rates, outlets and room locations.
- To be totally familiar with all aspects of the reservation systems
- Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
- Post advance deposits and keep accurate records of deposits.
- Process rooming lists and group blocks and indicate special requests and billing procedures
- File and process reservations correspondence, make certain all files are current and in order.
- Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.
- Abide by the hotels policies and procedures
- Be familiar with changes in the rates and group enquiries
- Complete daily shift task list and aid others
- To be aware of inventory management and keep a constant check on the room types available throughout the day
- To have an understanding of departmental goals and projections for average rate and occupancy
- Accommodate and document special requests in an accurate and efficient manner.
Skills:
- Comprehensive Knowledge: Understand all hotel services and facilities.
- Customer Service: Answer inquiries about rates, outlets, and room locations effectively.
- Reservation Systems: Be fully familiar with the reservation systems in use.
- Communication Skills: Use good listening and communication skills to handle reservation requests.
- Record Keeping: Post advance deposits and maintain accurate deposit records.
- Group Management: Process rooming lists and group blocks, noting special requests and billing.
- File Management: Organize and keep reservation correspondence and files current.
- Interdepartmental Knowledge: Understand how the Reservations department interacts with Front Desk, Sales, and Accounts.
- Policy Adherence: Follow hotel policies and procedures diligently.
- Rate Awareness: Stay updated on changes in rates and group inquiries.
Qualifications
- Previous hospitality experience
- Excellent communication skills
- Strong customer service skills required.
Additional Information
What we offer….
- An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
- The opportunity to challenge the norm and work in a creative and rewarding environment.
- Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
- Great discounts on the entire Ennismore family.
- Many opportunities to progress and change as part of a global family of brands.
- Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!
An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.
Receptionist
About the job
Company Description
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Receptionist and build your career with us.
Job Description
What you’ll do…
- Check Hotel situation, occupancy, functions, groups, VIPs.
- Builds mutual trust, respect, and cooperation among team members.
- Respond to guest requests for special arrangements or services.
- Review shift logs/daily memo books and document pertinent information in logbooks. Register and process check in for all the arrivals.
- Handle guest check in and check out procedures efficiently and professionally.
- Update guest profile in Opera after a complete check in
- Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
Skills:
- Hotel Operations Knowledge: Monitor hotel occupancy, functions, groups, and VIP guests.
- Team Collaboration: Foster trust, respect, and cooperation among team members.
- Guest Service: Respond to requests for special arrangements or services effectively.
- Documentation Skills: Review shift logs and memo books, documenting relevant information accurately.
- Check-In/Check-Out Efficiency: Handle guest check-in and check-out procedures professionally.
Qualifications
- University Degree in Hotel Management
- Minimum 1 year in a similar role in a 5 stars Hotel
- Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the times.
- previous experience of Micros Fidelio Opera.
