Receptionist
The Salon Receptionist responsibilities include greeting of all guests upon their arrival, assisting and answering clients’ inquiries about salon services and products via phone, email or in person, process and monitor booking appointments, registering the guest to the system and processing the payment transaction for the services availed . To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.
Essential Duties and Responsibilities:
- Ensure and maintain the cleanliness and orderliness of the reception area.
- Always maintain excellent grooming standards to reflect 1847’s image.
- Ensure communications ethics particularly while talking on the phone with the clients.
- Maintain good customer service for welcoming, leave taking, customer retention, retaining client details, customer complaints & line ups.
- Prepare daily report of income and report to Salon Supervisor.
- Ensure all the printing materials are available in the Salon.
- Keeping track of the timing of performing a service by technicians.
- Ensure that telephone, pdq, and printer are working properly.
- Handling guests’ needs while maintaining a professional and pleasant manner.
- Acquires and maintains an excellent working knowledge of the computer & booking system.
- Handling customer complaints in an efficient manner & escalate to Salon Supervisor when necessary.
- Responsible for the cash sales in salon.
- Promote, up-sell & cross-sell products and services.
- Explain products, services and treatments to clients and assist them with determining their individual needs.
- Follow-up/ check clients’ as per appointments.
- Perform other related Admin duties.
Skills:
- Communication Skills: Ability to greet guests warmly and handle inquiries professionally via phone, email, or in person.
- Organizational Skills: Highly organized to manage appointment bookings and maintain the reception area.
- Customer Service: Strong focus on customer service to enhance client experience and manage complaints effectively.
- Time Management: Ability to keep track of service timing and manage multiple tasks during peak hours.
- Technical Proficiency: Knowledge of computer systems and booking software to process appointments and payments.
- Attention to Detail: Ensuring all materials are available and maintaining accurate client records.
Salon Therapist
Essential Job Responsibilities:
- Provide professional body and beauty treatments such as assorted massages, body scrubs, body wraps, facials, waxing, etc., in accordance with salon protocols.
- Prepare, clean and help maintain the treatment rooms and other work areas.
- Maintain a stock of products such as oils, lotions, creams in their treatment areas.
- Have complete knowledge and understanding of all services and products offered.
- Uphold the standards of sanitation and sterilization as directed by salon’s policies and procedures.
- Actively promote the salon, treatments services and retail as well as promotions/discounts available.
- Handle guests’ questions and concerns professionally and courteously.
- Provide accurate, appropriate and immediate responses to all requests by clients.
- Maintain a positive attitude and contribute toward a quality work environment.
- Assist in all areas of salon operations as requested by management.
Skills:
- Technical Proficiency: Expertise in performing a variety of body and beauty treatments, including massages, facials, and waxing.
- Attention to Detail: Ensuring treatments are performed according to salon protocols and maintaining high standards of sanitation.
- Product Knowledge: Comprehensive understanding of all services and products offered to provide informed recommendations to clients.
- Customer Service Skills: Ability to handle guest inquiries and concerns with professionalism and courtesy.
- Time Management: Efficiently managing treatment schedules while ensuring each service is delivered with care.
- Communication Skills: Clearly explaining treatments, benefits, and aftercare to clients.
Barber
Essential Job Responsibilities:
- Clean tools or equipment.
- Cut and trim hair according to clients’ instructions or current hairstyles, using clippers, combs, hand-held blow driers, and scissors.
- Drape and pin protective cloths around customers’ shoulders.
- Discuss service options or needs with clients.
- Clean work areas or facilities.
- Shape and trim beards and moustaches, using scissors.
- Apply solutions to hair for therapeutic or cosmetic purposes.
- Apply lather and shave beards or neck and temple hair contours, using razors.
- Stay informed of the latest styles and hair care techniques.
- Maintain professional knowledge or certifications.
- Suggest treatments to alleviate hair problems.
- Apply cleansing or conditioning agents to client hair, scalp, or skin.
- Measure, fit, and groom hairpieces.
- Recommend and sell lotions, tonics, or other cosmetic supplies.
- Promote products, services, or programs.
- Provide face, neck, and scalp massages.
- Assess skin or hair conditions.
Skills:
- Technical Skills: Proficiency in cutting, trimming, and styling hair using various tools (clippers, scissors, blow dryers).
- Attention to Detail: Carefully following client instructions and current hairstyle trends for precision.
- Communication Skills: Effectively discussing service options with clients and understanding their needs.
- Hygiene and Sanitation: Cleaning tools and work areas to maintain a safe and sanitary environment.
- Knowledge of Products: Familiarity with therapeutic and cosmetic solutions, recommending appropriate treatments for hair problems.
