Overview
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 41 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognised widely as the best global luxury hotel group, providing 21st-century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and people while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.
Kids Club Attendant – Seasonal
About the job
Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
Mandarin Oriental Muscat
With a pristine oceanfront setting, Mandarin Oriental, Muscat
Scope of Position
To serve the needs of the business, our guests, and our colleagues by helping providing services in the Kids Club
Responsibilities
- To help supervisor to participate in the smooth running of the Kids department on a day-to-day basis to achieve the highest possible levels of guest satisfaction.
- To assist in creating new, unique, and interesting activities that draw upon the best cultural, sporting, or other offerings.
- To have a complete knowledge of the products and services offered by the hotel, and particularly all the kids club activities in the hotel.
- To help supervisor to lead the implementation of FLHSS and to help to take full and complete care of children.
- Help in execution of the Kids Club activities programme.
- Ensure that all activities are performed in a safe environment using proper safety techniques.
- Use qualified attendants in all areas where relevant qualifications are required, i.e. Lifeguard.
- Help to monitor the success of the activities programs through the number of participants per scheduled event and through guests’ feedback. Make necessary adjustments to maintain top quality, fun filled and original programs for hotel guests and kids.
- To assist in preparing and circulating clear information to guests of the events offered by the hotel in conjunction with Mandarin Oriental Muscat Concierge.
- Keep all equipment clean and well maintained in the kid’s club.
Interpersonal Skills: Strong ability to interact with children and parents to create a welcoming environment.
Creativity: Ability to develop engaging and fun activities tailored to children’s interests.
Safety Awareness: Knowledge of safety protocols and practices relevant to child supervision and activities.
Organizational Skills: Strong organizational abilities to manage multiple activities and events efficiently.
Communication Skills: Excellent verbal communication skills in interacting with guests and team members.
Must have at least 2 years’ experience in working with children in a hotel.
Must speak and write English at an intermediate level
Preferred
- Obtain the Pediatric First Aid and CPR certification
- Fluent in Arabic/ English both written and verbal
Security Coordinator
About the job
Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai’s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it’s not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
As a Security Coordinator, you will be responsible for performing administrative tasks and involves managing security records, coordinating with security personnel, and supporting the implementation of security procedures to ensure a safe and secure environment for guests and staff.
Key Responsibilities
- Maintain and update security logs, incident reports, and daily activity reports. Ensure all documentation is accurate and filed appropriately.
- Enter security-related data into databases, including incident reports, visitor logs, and access control records.
- Handle inquiries and provide information related to security matters.
- Assist with the scheduling of security staff shifts and coordinate coverage to always ensure adequate security presence.
- Prepare and distribute regular reports on security activities, incidents, and trends to management.
- Monitor and maintain security equipment inventory, including CCTV, alarm systems, and communication devices. Report any malfunctions or needs for repairs.
- Support the security team in coordinating responses to security incidents, including documenting events and actions taken.
- Ensure adherence to security policies and procedures. Assist in the training and orientation of new security staff on protocols and administrative procedures.
- Perform general office duties such as filing, typing, and answering phones. Assist with other administrative tasks as required.
Skills:
Attention to Detail:
- Strong ability to maintain accurate records and documentation.
Technical Proficiency:
- Familiarity with security databases, reporting tools, and Microsoft Office applications.
Communication Skills:
- Excellent verbal and written communication skills to effectively handle inquiries and prepare reports.
Organizational Skills:
- Strong organizational abilities to manage schedules, reports, and inventory.
Problem-Solving Skills:
- Ability to respond to incidents and report issues with security equipment promptly.
Qualifications And Requirements
- High school diploma or equivalent; additional education in security management or a related field is a plus.
- Previous experience in an administrative role, preferably within a security or hospitality environment.
- Proficiency with office software (e.g., Microsoft Office Suite) and familiarity with security management systems.
- Strong verbal and written communication skills to effectively interact with security personnel, management, and guests.
- Excellent organizational abilities to manage multiple tasks, maintain accurate records, and handle administrative duties efficiently.
- High level of accuracy in data entry and record-keeping.
- Ability to handle sensitive information with confidentiality and integrity.
