Front Desk Agent
About the job
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
What We need from you:
- Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language – extra language skills would be great, but not essential
- Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
Essential Skills:
- Communication Skills:
- Strong verbal and written skills to effectively interact with guests, address concerns, and convey information clearly.
- Customer Service Orientation:
- A friendly demeanor and ability to create a welcoming environment, ensuring guests feel valued and appreciated.
- Problem-Solving Abilities:
- Capability to handle issues calmly and efficiently, turning potential problems into positive experiences for guests.
- Attention to Detail:
- Precision in managing bookings, payments, and guest requests to ensure accuracy and enhance the guest experience.
- Tech Savvy:
- Proficiency with computer systems and hotel management software, along with basic math skills for processing payments.
- Local Knowledge:
- Familiarity with local attractions, dining options, and services to provide tailored recommendations to guests.
- Multilingual Abilities (Optional):
- Fluency in the local language is essential; additional languages can enhance communication with diverse guests.
Additional Qualities:
- Team Player:
- Ability to collaborate with colleagues and contribute to a supportive team environment.
- Adaptability:
- Willingness to handle various tasks and manage changing priorities throughout the day.
- Empathy:
- Understanding guest needs and being responsive to their emotions and requests.
Educational and Professional Background:
- High School Diploma or Equivalent:
- A foundational level of education; additional training in hospitality can be advantageous.
- Experience in Hospitality (Preferred):
- Previous roles in customer service or hospitality settings can provide valuable context and skills.
Cultural Fit:
- Commitment to Inclusivity:
- Embracing diversity and supporting a welcoming environment for all guests and colleagues.
- Focus on Wellbeing:
- An understanding of the importance of health and wellness in both personal and professional contexts.
Telephone Operator
About the job
Join our extraordinary world!
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips. Located in the prestigious West Bay area of Doha, Crowne Plaza Doha West Bay welcomes you to a new and better way to do business travel. This modern and stylish 314 room hotel is just 20 km away from Hamad International Airport and offers easy access to Qatar’s shopping, financial, and diplomatic district. It is a few minutes’ drive from City Center Mall, Doha Exhibition Centre, the Corniche, Souq Waqif, Lusail City, Katara and The Pearl, making it easy for guests to enjoy the iconic places that Qatar has to offer
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests over the phone
- Process all incoming and outgoing calls accurately and courteously
- Records and controls accurately wake up calls
- Assists guests with international calls and directory queries
- Handles guests needs or requests and reports complaints to the FO Supervisor/Duty Manager
What We need from you:
- Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language – extra language skills would be great, but not essential
- Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
Skills:
- Communication Skills:
- Ability to engage with guests effectively, addressing their concerns and feedback in a friendly manner.
- Customer Service Orientation:
- Strong focus on providing excellent service, ensuring guests feel welcome and valued.
- Problem-Solving Skills:
- Capability to address and resolve guest issues efficiently, turning challenges into positive experiences.
- Attention to Detail:
- Precision in processing calls, managing requests, and maintaining accurate records, such as wake-up calls.
- Technical Proficiency:
- Comfort with computer systems and phone operations, as well as basic math skills for handling transactions.
