Become expert in customer service and polish your professional communication skills in this free online course.
This training course teaches you the basics of customer service. We show you how to focus on the customer to understand their expectations to help you improve their experience of your business. We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints. People’s perceptions of your company’s brand are defined by customer experience, so sign up to make sure they remember you fondly.
MODULE
Understanding Customer Service
In this module, Understanding Customer Service, students will learn the basics of customer service, identifying customer expectations, and providing excellent customer service.Continue Learning
MODULE
Focusing on the Customer
In this module, Focusing on the Customer, students will learn about putting the focus on the customer and their needs.Continue Learning
MODULE
Customer Service and the Telephone
In this module, Customer Service and the Telephone, students will learn about how the telephone relates to customer service and how to handle
MODULE
Handling Complaints
In this module, Handling Complaints, students will learn how to handle customer complaints in a professional manner.Continue Learning
MODULE
Enduring Stress
In this module, Enduring Stress, students will learn about how to endure the stresses of working in customer service.Continue Learning
MODULE
