Waiter/Waitress.
Guest Service Agent.
Second Class Representative.
Air Conditioning Technician.
Housekeeping Requests Receptionist.
Housekeeping Employee.
Centro, Rotana’s affordable hotel brand, redefines the conventional concept of economical comfort by offering superior-class accommodation and hospitality. With this stylish brand of low-cost hotels, Rotana hopes to meet the demands of the new generation of travellers who seek both finesse and functionality at reasonable rates. Young and fresh in its approach, Centro is a contemporary concept that is original in its presentation yet dynamic in its offerings. As the name suggests, the locations of Centro properties are at the heart of business or commercial districts in major cities across the region. Highly distinctive and providing unique living spaces in a contemporary environment, the Centro concept has been thoroughly researched. The result is a new, highly efficient operational model which provides essential amenities and necessities specifically geared towards people who spend a lot of time travelling either for business or for pleasure.
The duties of an employee in a hotel can vary widely depending on the specific role and the type of hotel. Here are some common roles and their typical duties:
1. Front Desk Agent
- Check-In/Check-Out: Greet guests, check them into their rooms, and handle the check-out process.
- Reservations: Manage bookings and reservations, including handling cancellations and modifications.
- Guest Assistance: Provide information about the hotel, local attractions, and services. Address any guest concerns or issues.
- Billing: Process payments and handle billing issues.
2. Housekeeper
- Room Cleaning: Clean and sanitize guest rooms, including making beds, vacuuming, and replenishing supplies.
- Public Areas: Maintain cleanliness in public areas such as lobbies, hallways, and restrooms.
- Inventory Management: Keep track of cleaning supplies and request replenishment as needed.
- Special Requests: Address specific guest requests for extra amenities or services.
3. Concierge
- Guest Services: Provide personalized assistance to guests, including booking tours, dining reservations, and transportation.
- Local Information: Offer recommendations for local attractions, events, and activities.
- Special Arrangements: Assist with special requests such as arranging for flowers, gifts, or special occasions.
4. Food and Beverage Staff
- Service: Serve food and beverages to guests in restaurants, bars, or room service.
- Preparation: Assist with food preparation and ensure quality control.
- Clean-Up: Clean tables, dining areas, and kitchen equipment.
- Customer Interaction: Take orders, address dietary needs, and provide excellent customer service.
5. Maintenance Worker
- Repairs: Perform routine maintenance and repairs on hotel facilities, including plumbing, electrical systems, and HVAC units.
- Inspections: Conduct regular inspections to identify and address potential issues before they become problems.
- Emergency Response: Handle emergency repairs or issues as they arise.
6. Sales and Marketing
- Promotion: Develop and implement marketing strategies to attract guests and increase revenue.
- Client Relations: Build and maintain relationships with corporate clients, travel agents, and event planners.
- Market Analysis: Analyze market trends and guest feedback to inform marketing strategies.
7. Event Coordinator
- Planning: Organize and coordinate events such as conferences, weddings, and banquets.
- Vendor Management: Liaise with vendors and service providers to ensure event needs are met.
- Guest Services: Oversee event logistics and provide support to guests and clients throughout the event.
8. Security
- Surveillance: Monitor security systems and conduct patrols to ensure the safety and security of guests and staff.
- Incident Response: Respond to security incidents, including emergencies and disturbances.
- Access Control: Manage access to restricted areas and handle lost and found items.
Each role contributes to the overall guest experience and the smooth operation of the hotel. Employees often work together to ensure that guests have a pleasant and memorable stay.
