Doha
QAR 3,000 – QAR 5,000 a month
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Pay
- QAR 3,000 – QAR 5,000 a month
Job type
- Full-time
Location
Doha
Full job description
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Follow provided scripts for sales or customer support calls.
- Act on feedback from training and management to improve call times.
- Provide exceptional customer service.
- Keep accurate records of all interactions.
- Meet individual and team targets
The duties within a call center typically involve a variety of tasks aimed at managing inbound and outbound communications efficiently and professionally. Here are the key duties typically associated with call center roles:
- Handling Inbound Calls: Answering incoming calls from customers, clients, or the public to address inquiries, provide information, resolve issues, or escalate as needed.
- Making Outbound Calls: Initiating calls to follow up with customers, conduct surveys, promote products or services, schedule appointments, or gather information.
- Customer Service: Providing excellent customer service by actively listening to customers, understanding their needs or concerns, and offering appropriate solutions or assistance.
- Technical Support: Providing technical assistance and troubleshooting guidance to customers experiencing product or service-related issues.
- Sales and Upselling: Identifying opportunities to upsell or cross-sell products or services based on customer needs or interests.
- Data Entry and Management: Inputting accurate and detailed information into customer databases or CRM systems during and after customer interactions.
- Multitasking: Managing multiple calls, emails, or chat conversations simultaneously while maintaining professionalism and attentiveness.
- Following Scripts and Protocols: Adhering to call scripts, guidelines, and procedures established by the company to ensure consistency and quality in customer interactions.
- Problem-Solving: Resolving customer complaints, issues, or conflicts effectively and efficiently, often using problem-solving skills and empathy.
- Quality Assurance: Participating in quality assurance programs and monitoring to ensure adherence to service standards, call handling protocols, and customer satisfaction metrics.
- Team Collaboration: Collaborating with colleagues, supervisors, and other departments to resolve complex issues or improve service delivery.
- Continuous Learning: Engaging in ongoing training and development to enhance product knowledge, communication skills, and customer service techniques.
Call center roles can vary widely depending on whether they focus on customer support, technical support, sales, collections, or a combination of these functions. Call center employees are crucial in maintaining positive customer relationships and contributing to the overall success of the organization through effective communication and service delivery.
