Qatar-Doha-Doha | Full-time | Permanent | Mixed Shift
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world’s most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!
YOUR TASKS:
- Provide a high level of customer service and professionalism, taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
- Follow Gateway clearance procedures as outlined in the manual to comply with the GSOP procedures and safe working practices.
- Provide daily updates on clearance status of all shipments held in customs for clearance on ACA
- Daily check points to be created for network visibility using appropriate exception codes.
- Track and trace shipments in adherence to DHL’s network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments. Ensure that the customer is fully updated on any query or issue within the agreed time
- Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided with accurate information on transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
- Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.
YOUR PROFILE:
- Proven ability to work under pressure in a fast paced, time sensitive environment
- Sound educational back ground with knowledge of the Service Industry, an added advantage
- Good oral and written communication skills – English & Arabic preferable
- Tolerance for stress in a fast paced working environment.
- Adheres to policies and procedures
- Possesses good relationship building and interpersonal skills
- Ability to effectively contribute as a team member as part of a busy team
OUR OFFER:
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit program.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
Posting Legal Entity DHL Qatar Limited
Employee Referral Program
The duties of a call center encompass a wide range of tasks aimed at providing effective customer service and support. Here are some common duties associated with working in a call center:
- Customer Support: Provide assistance to customers who reach out via phone calls, emails, or live chat. Address inquiries, resolve issues, and offer solutions to ensure customer satisfaction.
- Inbound Calls: Handle incoming calls from customers seeking assistance with product inquiries, billing questions, technical support, or other issues. Listen attentively to customer concerns and provide accurate and timely resolutions.
- Outbound Calls: Make outbound calls to follow up with customers, conduct surveys, gather feedback, or offer promotions or special offers. Engage with customers in a courteous and professional manner to enhance customer loyalty and retention.
- Problem Resolution: Troubleshoot technical issues, product malfunctions, or service disruptions reported by customers. Use problem-solving skills and product knowledge to diagnose issues and provide effective solutions.
- Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or exchanges. Ensure that orders are accurately processed and that customers receive timely updates on their order status.
- Documentation: Maintain accurate and detailed records of customer interactions, including notes on inquiries, resolutions, and any follow-up actions required. Use customer relationship management (CRM) software or other tools to track customer interactions and update customer profiles.
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