Full job description
Qualifications:
- Has minimum 2 years experience in a similar position with Medical Center industry background is a MUST.
- Locally available with transferable visa
- Can join immediately
Job Types: Full-time, Permanent
Application Question(s):
- Are you in Doha?
Experience:
- Call center: 2 years (Required)
The duties of a customer service representative (CSR) typically revolve around assisting customers with their inquiries, concerns, or requests to ensure a positive experience. Here are some common duties:
- Responding to Inquiries: CSRs answer customer inquiries via various channels such as phone calls, emails, live chat, or social media. They provide accurate information about products, services, policies, and procedures.
- Handling Complaints: CSRs address customer complaints or issues in a professional and empathetic manner. They listen to customers’ concerns, investigate problems, and work towards finding solutions to ensure customer satisfaction.
- Processing Orders and Returns: CSRs assist customers with placing orders, processing payments, and arranging shipments or deliveries. They also handle return requests, refunds, or exchanges according to company policies.
- Providing Technical Support: In cases where the product or service involves technical aspects, CSRs offer troubleshooting assistance to help customers resolve technical issues or navigate software platforms.
- Offering Product or Service Recommendations: CSRs may recommend additional products or services that meet customers’ needs or preferences, based on their inquiries or previous purchase history.
- Managing Customer Accounts: CSRs update customer account information, such as contact details or billing preferences. They may also assist with account registration, password resets, or account recovery processes.
- Escalating Complex Issues: For issues that require further investigation or resolution beyond their scope, CSRs escalate cases to higher-level support teams or supervisors while ensuring customers are kept informed about the progress.
- Maintaining Customer Records: CSRs document interactions with customers, including inquiries, complaints, and resolutions, in a detailed and organized manner using customer relationship management (CRM) systems or other databases.
- Providing Feedback to Management: CSRs share feedback from customers regarding product quality, service improvements, or recurring issues with relevant departments to help enhance overall customer experience.
- Upselling or Cross-selling: In some cases, CSRs may engage in upselling or cross-selling by suggesting complementary products or upgrades to customers during interactions, with the aim of increasing sales revenue.
Overall, the primary goal of customer service representatives is to ensure that customers feel valued, heard, and satisfied with their experience, ultimately fostering loyalty and positive brand perception.
