Overview
Originally founded in 1982 by Dr. Saad F. Al Khayyat, AKI has grown from a pharma company in Dubai to a multibillion-dollar diversified business across the Middle East. Dr Saad’s founding entrepreneurial vision, people-first approach and passionate belief in family values continue to be at the core of AKI today, driving the business forward and guiding how we think and operate. Today we deliver specialist products, intelligence and services, enabling people to live healthier and more active lives. The world’s valuable names trust us to nurture and elevate their brands, grow their market potential and deepen engagement with their consumers. Our construction, landscaping, design and maintenance teams create and shape exceptional environments across commercial, government and residential spaces. AKI’s market-leading position continues to be driven by our expert people, unmatched local knowledge and longstanding heritage, underpinned by continued technology investments in our supply chain and logistics operations.
Customer Service Coordinator
About the job
JOB PURPOSE:
The position of a customer service coordinator is responsible for processing sales orders and ensuring orders are delivered to customers on time.
KEY ACCOUNTABILITIES:
- Assisting and collaborating with logistics, merchandising team to ensure orders are processed (New launches, seasonal)
- Prepare timely stock reports and sales report. Work on Adhoc reports.
- Create sales orders in system and closely monitor pricing, payment, delivery terms in coordination with sales manager and line manager.
- Measure customer order fill rate.
- Provide quality service to customers and measure on time delivery.
- Assist customers on invoices, credit notes. Resolve issues and discrepancies.
- Do Promotion / Price uploads and Price Changes in system.
- Prepare data for reorders of fast-moving / continuity stocks.
- Liaising and coordinating with logistics team for shipments, transportation and ensure timely delivery of products to stores.
- Prepare and maintains order tracking, sales comparison trackers for sales events such as Ramadan, Eid, Super Sale & DSF.
- Prepare and publish Daily Sales Report for the Retail Division.
- Coordinate with stores on non-merchandise orders (e.g. stationaries, POSM items, etc.
- Preparing Item Master for new season.
- Continuously review operational processes to increase efficiency and streamline workflow.
EXPERIENCE & QUALIFICATION:
- Bachelor’s Degree or Equivalent Experience
- At least 2 to 3 years of experience in Fashion Retail
SKILLS, KNOWLEDGE & ABILITIES:
- Strong interpersonal skills; excellent verbal and written communication skills.
- Excellent communication, influencing and presentation skills.
- Advanced knowledge of MS Excel and MS office.
- Team player, good co-ordination and interfacing skills.
- Strong commitment to deadlines.
- Exceptional organizational and time-management abilities
- Problem solving skills.
- Conflict Resolution: Skilled at mediating disputes and finding mutually beneficial solutions.
- Technical Proficiency: Familiarity with project management software (e.g., Trello, Asana) or CRM tools.
- Leadership Skills: Experience in leading teams or initiatives and mentoring colleagues.
- Creativity: Ability to think outside the box and generate innovative solutions.
- Cultural Competence: Awareness and sensitivity to diverse backgrounds and perspectives.
- Research Skills: Proficient in gathering and synthesizing information from various sources.
Business Development Specialist – TP
About the job
We are looking for a Business Developer to join our Fitness division, in Abu Dhabi.
The successful candidate will built market position by locating, developing, and defining, negotiating and closing new business relationship in accordance to the company policy.
Job Purpose:
Responsible for developing and pitching new business opportunities targeting high-net wealth individuals, celebrities, key influencers and others designated as “consumer” or “home” as appropriate who have the intention to install and maintain their own home gym or other relevant installation providing 360 key turn solutions.
Key Responsibilities:
- Create a strategic plan, own and evolve it with clear and concise references to location, consumers and brands.
- Develop and establish business links with interior designers, contractors, consultants and real estate agents or other institutions for the purpose of selling to and managing personal home gyms, bowling and other business relevant installations.
- Create a sales budget, manage costs (travel and entertainment) to Achieve/exceed sales targets and GP.
- Create a detailed Marketing budget plan to invested as appropriate in specialist media, social and or digital.
- Create a silo approach to the consumer at the brand and service level.
- Create and manage a consumer data base that will show AMC, re-fit and other possibilities.
- Understand customers’ needs and requirements to provide solutions. Deliver high-level customer experience through strong relationships with key stakeholders and coordinate accordingly with the internal AKI support team.
- Establishes, develops, and maintains business relationships with current customers and networks prospective customers in the assigned market segment to generate new business for the organization’s products/services.
- Close monitoring of project execution and delivery
Skills:
Strategic Planning and Analysis
- Strategic Visioning: Ability to create and evolve a strategic plan with a clear focus on location, consumer insights, and brand alignment.
- Market Research: Proficient in analyzing market trends and consumer behavior to inform strategies.
Relationship Management
- Networking Skills: Expertise in building and maintaining relationships with interior designers, contractors, consultants, and real estate agents.
EXPERIENCE & QUALIFICATION
- Minimum Qualification: Bachelor’s Degree in business administration OR Equivalent Experience
- Minimum Experience: 5-8 years of experience in sales management in fitness field
KNOWLEDGE & ABILITIES
- Job Specific: Leadership, Presentation, Planning & Organizational skills, Interpersonal skills,
- Influencing skills
- Enthusiastic and passionate about Fitness
- Generic Skills: Communication, Analytical skills, People Development, Effective Feedback
