Overview
Al-Futtaim Automotive part of Al-Futtaim, provides transportation solutions and services people want and deserve. Our expertise. Their choice. We represent some of the world’s most popular automotive brands, but we don’t decide for people what they drive or ride. We do make it all available, at its best, for every purpose. Think adventure, leisure, agriculture, construction or even marine. Home of a big portfolio of automotive brands in the UAE: Toyota, Lexus, Honda, Volvo, Polestar, Chrysler, Jeep, Dodge, RAM, Hertz, MOOV, Al-Futtaim Automall, Al-Futtaim AutoCenter & Al-Futtaim Finance Services. Our responsibility goes far beyond selling a vehicle. It’s a long-term relationship with our customers. Our showrooms and service centres are conveniently located and they provide the highest standard of aftersales service. Today, we, Al-Futtaim Automotive, have also a clear vision and plan to be the number one provider of electrified vehicles across the retail and commercial segments within the coming years in line with the UAE’s vision for sustainable development and the UAE National Smart Mobility strategy.
Industry
Motor Vehicle Manufacturing
Company size
1,001-5,000 employees1,556 associated members LinkedIn members who’ve listed Al-Futtaim Automotive – الفطيم للسيارات as their current workplace on their profile.
Specialties
automotive
Receptionist
About the job
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
The primary focus of this role is to carry out dealership services on customer vehicles as per company standards and ensure optimum quality with increased productivity and technical efficiency, thereby individually contributing to generate workshop revenue without any repeat concerns.
What you will do:
- Enter service appointments on the SAP retail system and track customer arrivals
- Ensure all telephone calls are taken and answered
- Take customer inquiries and ensure the customers are called back by the concerned department
- To greet the customers with a smile, guide them customers and assist them when needed
- Monitor the front office, reception, and customer lounge
- Manage parking area and refreshment area as per Honda standards
Required Skills To Be Successful
- Communication skills
- Customer management skills
- Microsoft Office proficiency
Key Skills
- Communication Skills:
- Strong verbal and written communication to effectively interact with customers and team members.
- Customer Management Skills:
- Ability to manage customer inquiries, appointments, and ensure a positive customer experience.
- Microsoft Office Proficiency:
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) for managing schedules, data entry, and communication.
- Organizational Skills:
- Ability to track service appointments and manage customer flow efficiently.
- Interpersonal Skills:
- Friendly and approachable demeanor to greet customers and assist them effectively.
- Attention to Detail:
- Careful in monitoring the reception and customer lounge areas, ensuring they meet standards.
About the team:
In this role, you will be working in a fast-paced and dynamic environment reporting directly to the Service Manager.
What equips you for the role:
- College diploma or equivalent
- 2-3 years’ experience in a customer facing role
- Excellent communication and interpersonal skills
- Proficient with Microsoft Office
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
