Overview
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Verified page
August 16, 2023
Industry
Hospitality
Company size
10,001+ employees93,743 associated members LinkedIn members who’ve listed Accor or its subsidiaries (Mercure Hotels, onefinestay, and 9 other companies) as their current workplace on their profile.
Headquarters
Issy-les-Moulineaux, Paris Region
Specialties
Hospitality and Catering
Receptionist
About the job
Company Description
The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
Job Description
Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
- Handle guest requests, questions and concerns effectively and promptly
- Promote a professional team environment
- Follow department policies, procedures and service standards
- Performs any and all other tasks assigned by management
- Upholds the highest standard of internal and external customer service at all times
Skills:
- Customer Service Skills
- Ability to consistently provide professional, friendly, and engaging service to guests.
- Communication Skills
- Proficient in English (verbal and written); knowledge of a second language is a plus for interacting with diverse clientele.
- Organizational Skills
- Capability to maintain accurate records of daily transactions, cash handling, and balancing floats.
- Interpersonal Skills
- Strong ability to build rapport with guests and work collaboratively within a team.
- Problem-Solving Skills
- Competence in effectively addressing guest requests, questions, and concerns in a timely manner.
Qualifications
- Proficient in the English Language (verbal & written), second language is an asset
- Previous experience and knowledge of Property Manager is an asset
- Required knowledge of Windows’ Office Suite
- Must be able to handle multiple tasks in a dynamic, fast-paced environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Strong interpersonal and problem solving abilities
- Able to stand for long periods, at least 8 hours per shift
Additional Information
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Telephone Operator
Company Description
The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
Job Description
Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:
- Answer incoming calls promptly and professionally.
- Transfer calls to the appropriate departments or individuals.
- Handle and route voicemail messages to the correct recipients.
- Provide information to callers about the organization’s services, hours, and locations.
- Assist visitors and clients in a friendly and helpful manner.
- Perform basic clerical duties such as filing, data entry, and scheduling.
- Maintain and update phone directories and contact lists.
- Respond to emergency calls and escalate issues as necessary.
- Coordinate with relevant departments to manage urgent situations.
- Ensure a professional and courteous demeanor at all times.
- Maintain confidentiality and handle sensitive information appropriately.
- Escalate matters that concern other departments to improve overall guest satisfaction
Skills:
- Verbal Communication Skills
- Ability to answer incoming calls promptly and professionally, providing clear information.
- Active Listening Skills
- Strong capability to understand caller needs and respond appropriately.
- Multitasking Abilities
- Proficiency in handling multiple calls and tasks simultaneously without compromising service quality.
- Organizational Skills
- Excellent ability to maintain phone directories, contact lists, and perform clerical duties like filing and data entry.
Qualifications
- Diploma in Tourism/ Hospitality Management
- Minimum 2 years of relevant experience in a similar capacity
- Strong verbal communication and active listening skills.
- Proficiency with telephone systems and office software.
- Ability to handle multiple calls and tasks simultaneously.
- Excellent organizational and time-management skills.
- Results and service oriented with an eye for detail
- Ability to multi-task, work well in stressful & high-pressure situations
Additional Information
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
