Reservations Agent – Arabic Speaker
About the job
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking for?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a Reservations environment
- Tertiary qualifications, or other collegiate-level degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Skills:
- Customer Service Excellence:
- Passion for delivering exceptional service, ensuring guests feel valued and supported throughout their reservation process.
- Professional Communication Skills:
- Strong verbal communication abilities, particularly over the phone, to interact with guests and provide information clearly and courteously.
- Sales Skills:
- Ability to convert inquiries into bookings and identify potential sales leads, enhancing the hotel’s business opportunities.
- Attention to Detail:
- Ensuring accuracy in all reservations, including dates, room types, and special requests, to meet guest expectations.
- Organizational Skills:
- Proficiency in managing multiple inquiries and reservations efficiently, keeping all information organized and up to date.
Work Locations
The Plaza Doha, LXR Hotel & Resorts
Schedule
Full-time
Brand
LXR by Hilton
Job
Call Center and Reservations
Driver
About the job
A Driver provides a transportation service to Guests and visitors as requested, where safety, cleanliness, and superior customer service are always priorities.
What will I be doing?
As a Driver, you will provide a transportation service to Guests and visitors as requested, where safety, cleanliness, and superior customer service are always included. A Driver contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Welcome Guests on arrival and assist with their luggage
- Maintain frequent contact with regular Guests and visitors
- Park Guests’ cars on the hotel premises
- Provide a driving service to Guests, as required
- Maintain clean and safe hotel vehicles
- Stay current on all hotel services as well as VIP requirements and special events
- Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity
- Comply with all hotel security, fire regulations and Health and Safety legislation
- Project a professional manner with an emphasis on hospitality and guest service
What are we looking for?
Drivers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A minimum of 2 years of previous experience working as a driver, preferably in the hotel, leisure or retail sector
- Impeccable personal presentation with good communication skills
- Calm, courteous and discreet
- Possession of a clean driving license/record
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Excellent communication skills
- Good organisational skills
- A good knowledge of the local area
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Essential Skills:
- Customer Service Orientation:
- Strong focus on providing excellent service to guests, ensuring a positive experience during their transportation.
- Safe Driving Skills:
- Proficient in driving with a clean driving record, adhering to all traffic laws and regulations to ensure passenger safety.
- Communication Skills:
- Ability to communicate clearly and courteously with guests, providing information and assistance as needed.
- Knowledge of Local Area:
- Familiarity with local attractions, landmarks, and routes to provide informed recommendations and efficient transportation.
- Organizational Skills:
- Capability to manage schedules and coordinate transportation requests effectively, ensuring timely service.
Additional Qualities:
- Professional Appearance:
- Impeccable personal presentation, reflecting the hotel’s standards of professionalism.
- Calm and Courteous Demeanor:
- Ability to remain calm and composed in various situations, providing a discreet and respectful service.
Work Locations
Waldorf Astoria Doha Lusail
Schedule
Full-time
Brand
Waldorf Astoria Hotels & Resorts
Job
Transportation
