Operations Manager – Transport
Job Purpose
Manage the day of operations on a shift across all functions to ensure timely delivery of airline catering services in line with the SLAs, PTS and other key performance indicators.
Functions & responsibilities
- Comply with all relevant standards and regulatory requirements. Promptly review and manage incidents, escalate and advise on corrective actions.
- Monitor all operational aspects to ensure the optimal service delivery is achieved and provide support to Management in achieving the agreed key performance indicators.
- Work closely with all internal and external stakeholders/customers to ensure that all service delivery requirements are met. Promptly inform management of any developing issues or concerns with recommendations.
- Coordinates with all department across the business to ensure operational resilience. Manage operational disruptions and escalate to Management in the event that business continuity should be invoked.
- Support the implementation of LEAN processes. Manage and coordinate the shift in delivering on time as per the agreed handover timeframes safety and efficiently.
- Implement the approved processes and provide guidance to the Assistant Operation Managers and teams to promote an efficient operation. Provide feedback and recommendations to Management on any risks/gaps/opportunities/new technologies associated with implementation.
- Manage the team’s performance on an ongoing basis to ensure high potential and low performance are appropriately addressed. Intervene to resolve conflict in the most practical manner to ensure the desired outcome is achieved.
- Coach and mentor direct and indirect reportees in specific areas of service delivery to achieve operational excellence. Promote a self-learning culture in addition to the Company initiated development.
- Review and monitor the manpower requirements and advise on variances to the Senior Operations Managers. Support Management in the talent acquisition process.
- Lead the day of operations on a shift across all functions to ensure timely delivery of airline catering services in line with the SLAs, PTS and other key performance indicators.
Qualification:
Bachelor’s degree or equivalent qualification.
Lean six sigma, desirable.
Experience & Knowledge:
Minimum 7 years’ experience leading large-scale operational activities in a logistics, catering and or airside environment.
Experience leading a number of operations efficiency initiatives and service improvements.
Skills:
- Ability to communicate effectively with all organizational levels.
- Achievement orientated and problem solving capabilities.
- Ability to develop highly effective working relationships with internal and external networks.
- Ability to effectively and creatively challenge people, situations and current thinking.
- Proven ability to analyse a range of quantitative and qualitative information.
more skills:
- Operational Excellence: Strong understanding of best practices in operations management to drive efficiency and quality.
- Crisis Management: Ability to remain calm under pressure, assess situations quickly, and implement effective solutions during disruptions.
- Data-Driven Decision Making: Proficient in analyzing data to make informed decisions and improve operational performance.
- Cross-Functional Collaboration: Experience in working collaboratively across various departments, ensuring alignment on operational goals.
- Change Management: Skills in leading teams through change, including process improvements and technology adoption.
- Performance Management: Expertise in setting, monitoring, and evaluating KPIs to drive team performance and operational success.
HR Specialist –Engagement
Job Purpose:
Develop, implement, and monitor employee engagement programs and initiatives across the EKFC organization and accommodations. The job holder will collaborate with internal stakeholders to design and execute programs that foster a positive work environment, enhance employee satisfaction, and promote a culture of engagement and inclusivity. Additionally, the role will develop Diversity and Inclusion (D&I) initiatives, and create reward and recognition frameworks and programs to motivate and acknowledge employees’ contributions.
Key Result Areas:
- Manage daily administrative duties, trainings, workshops, wellness programs, social programs, and relevant employee engagement activities across EKFC and accommodations to enhance employee engagement and foster a culture of positivity and inclusivity.
- Collaborate with relevant vendors to effectively execute HR-related programs and initiatives for the company, ensuring seamless implementation of HR engagement initiatives across all areas of EKFC and accommodation.
- Design, develop, and facilitate events and projects that promote the company’s culture, mission, and values across EKFC and accommodation, leading to increased employee engagement and alignment with company values.
- Collaborate with HRBPs to use employee feedback data to identify key areas and create action plans aligned with business needs, resulting in targeted improvements in employee satisfaction and performance across the entire organization.
- Create, plan, and implement engagement surveys, and assist in leading the HR team in executing the company’s employee engagement strategy, ensuring data-driven enhancements to employee engagement strategies across EKFC and accommodation.
- Conduct research on best practices and support the design and implementation of the company’s Diversity and Inclusion strategy to create a more inclusive and diverse workplace.
- Manage EKFC reward frameworks and the annual recognition awards process, fostering a culture of recognizing and rewarding excellent performance through a well-maintained framework and program.
- Design and implement initiatives to improve company culture and support employee well-being across EKFC and accommodation, including developing guidelines, implementation, coordination, and booking of company events for employee well-being and celebrations, such as sports/recreation clubs, leading to a healthier, more engaged workforce.
- Ensure EKFC lives up to its Employee Value Proposition (EVP) by working cross-functionally within the HR team and evaluating practices to maintain a consistent and compelling EVP across the organization, including accommodation.
- Create engagement content for internal communication platforms in collaboration with Corporate Communications to facilitate effective communication and increase employee engagement across EKFC and accommodation.
Job Context:
This role will pioneer the development of a comprehensive strategy for Diversity and Inclusion (D&I), spanning across all divisions of EKFC, including accommodation facilities. This role will also oversee the design and implementation of reward and recognition programs, ensuring alignment with organizational objectives and values. Working collaboratively with HR business partners, the job holder will champion initiatives that promote an inclusive culture, enhance employee engagement, and celebrate outstanding performance across the organization.
Knowledge, Skills & Minimum Experience:
Educational Qualifications
- Bachelor’s degree or other HR qualification is required.
Work Experience
- Minimum 6 years’ experience in roles leading employee engagement and wellbeing.
- Experience in leading projects within employee engagement, organizational development, or wellbeing.
- Experience delivering training to diverse employee groups.
Skills
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and ability to build effective working relationships.
- Sound judgment and decision-making skills.
- Strong business partnership and influencing skills.
- Analytical skills and problem-solving capabilities.
- Flexibility and adaptability to changes in methods, approaches, and objectives.
More skills:
- Project Management: Ability to plan, execute, and oversee multiple engagement initiatives simultaneously, ensuring timely delivery and adherence to objectives.
- Event Planning: Expertise in organizing and coordinating events that enhance employee engagement and promote company culture.
- Data Analysis: Proficiency in analyzing survey results and employee feedback to derive actionable insights for improving engagement strategies.
- Change Management: Experience in guiding teams and employees through transitions, fostering a positive response to change initiatives.
