Guest Service Officer – Front Office
Summary:
Welcome to Hyatt Regency!
One of Hyatt’s very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.
The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.
About the role:
We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests’ stay free from stress and filled with success.
As Guest Service Officer – Front Office you will be creating a welcoming experience for our guests through helpful and exceptional service: greeting the guests when they arrive at the hotel, assisting them with the registration, processing payments and responding to the guests’ inquiries. In this position you will be proactively resolving service-related concerns and providing appropriate follow up. This highly visible role gives opportunity for casual conversation and has a direct impact on creating signature experience.
What we are looking for:
- Relevant degree or diploma in Hospitality or Tourism management
- Exceptional interpersonal skills showing care and the ability to connect and care for our guests
- International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
- Desire to constantly learn and ambition to grow
- Ability to work under pressure
- Excellent English
If you are passionate about delivering exceptional experiences and thrive in a dynamic, fast-paced environment, we invite you to apply and become part of our Hyatt Regency Oryx Doha.
Be part of a team that values excellence, innovation, and a passion for hospitality.
Skills:
- Communication Skills: Ability to convey information clearly and effectively to guests and colleagues.
- Customer Service Orientation: Strong focus on meeting guest needs and providing an exceptional experience.
- Problem-Solving Skills: Ability to handle guest complaints and resolve issues promptly and efficiently.
- Multitasking: Skill in managing multiple tasks simultaneously while maintaining attention to detail.
- Interpersonal Skills: Building rapport and relationships with guests to create a welcoming atmosphere.
- Attention to Detail: Ensuring accuracy in reservations, billing, and guest requests.
- Technical Proficiency: Familiarity with hotel management software and other relevant technology.
- Cultural Awareness: Understanding and respecting diverse backgrounds and customs of guests.
- Time Management: Effectively prioritizing tasks to ensure smooth operations during busy periods.
- Teamwork: Collaborating with other departments to enhance the overall guest experience.
Guest Service Officer – Reservations
Summary:
Welcome to Hyatt Regency!
One of Hyatt’s very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.
The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.
About the role:
We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests’ stay free from stress and filled with success.
As Guest Service Officer – Reservations you will be responsible for developing and maintaining a high level of communication with all major sources of business. You will be providing a consistent and exceptional level of service through processing all reservation requests by phone, e-mail and RESERVE / OPERA systems.
What we are looking for:
- Relevant degree or diploma in Hospitality or Tourism management.
- Exceptional interpersonal skills showing care and the ability to connect and care for our guests.
- International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments.
- Desire to constantly learn and ambition to grow.
- Ability to work under pressure.
- Excellent English, Arabic would be a distinctive advantage.
If you are passionate about delivering exceptional experiences and thrive in a dynamic, fast-paced environment, we invite you to apply and become part of our Hyatt Regency Oryx Doha.
Be part of a team that values excellence, innovation, and a passion for hospitality.
Skills:
- Attention to Detail: Ensuring accuracy in booking details, dates, and guest preferences.
- Communication Skills: Effectively conveying information and responding to inquiries from guests via phone, email, or in-person.
- Customer Service Orientation: Providing exceptional service and addressing guest needs and concerns promptly.
- Problem-Solving Skills: Resolving booking issues and accommodating special requests efficiently.
- Technical Proficiency: Familiarity with reservation systems and hotel management software.
- Time Management: Prioritizing tasks to handle multiple reservations and inquiries simultaneously.
- Sales Skills: Ability to upsell services or amenities to enhance guest experiences.
- Interpersonal Skills: Building rapport with guests to create a welcoming atmosphere.
- Cultural Awareness: Understanding diverse backgrounds and preferences of guests.
- Organizational Skills: Keeping records and managing bookings systematically to avoid errors.
Sales Executive
Summary:
Welcome to Hyatt Regency!
One of Hyatt’s very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.
The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.
About the role:
We are currently looking for a bright, energetic, ambitious, goal-driven Sales Executive who will be responsible for maximizing sales and achieving pre-determined targets, who will work closely with Rooms, Food and Beverage and other revenue-generating departments. In this role you will contribute to the Sales revenue through maintaining strong relationship with the established clients as well as through bringing new business opportunities. You will professionally conduct routine telemarketing activities to identify new accounts and to ensure a high level of exposure for the hotel through direct sales solicitation via telephone, contracts and written communications.
What we are looking for:
- Exceptional interpersonal skills showing care and the ability to connect and care for our guests.
- International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments.
- Organizational skills, with the ability to manage time effectively, and prioritizing responsibilities.
- Proficiency in English, both written and spoken; additional languages are a plus.
- Proven ability to understand and meet the needs of guests, enhancing their experience and driving customer satisfaction and loyalty.
- Exceptional attention to detail and commitment to maintaining high standards.
Skills:
- Effective communication and interpersonal skills.
- Problem-solving and decision-making abilities.
- Flexibility to adapt to changing market conditions and customer needs, with a proactive approach to finding solutions.
- Strong customer service orientation and ability to work collaboratively with other departments.
- Competence in developing and executing strategic sales plans to drive growth and meet targets.
More skills:
- Communication Skills: Ability to convey ideas clearly and persuasively, both verbally and in writing.
- Persuasion and Negotiation: Skilled in convincing potential clients and negotiating deals effectively.
- Customer Relationship Management: Building and maintaining strong relationships with clients to foster loyalty and repeat business.
- Product Knowledge: In-depth understanding of the products or services being sold to effectively address client needs.
- Market Research and Analysis: Ability to analyze market trends, understand customer needs, and identify potential opportunities.
- Time Management: Prioritizing tasks and managing time efficiently to meet sales targets and deadlines.
- Adaptability: Flexibility to adjust strategies and approaches based on changing market conditions and client feedback.
- Networking Skills: Building and leveraging a network of contacts to generate leads and opportunities.
- Self-Motivation: Driving oneself to achieve targets and goals without constant supervision.
- Team Collaboration: Working effectively with other team members and departments to achieve common objectives.
If you are passionate about maintaining high standards of cleanliness and organization, and are looking for an opportunity to lead a dynamic team in a prestigious hotel environment, we invite you to apply for the position of Stewarding Manager at Hyatt Regency Oryx Doha.
