Business Analysis & Process Management

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What you’ll learn

  • Analyze business processes and find solutions to existing business problems
  • Define your business processes, their objectives and how they flow within the organizational context
  • Evaluate the current business from a process view, break down the problems, and find an applicable business solution.

Learn, practice, and apply job-ready skills in less than 2 hours

  • Receive training from industry experts
  • Gain hands-on experience solving real-world job tasks
  • Build confidence using the latest tools and technologies

About this Guided Project

This is a guided project for both beginners and professionals managing small to medium enterprises or working in the fields of business analysis & business process management. It provides you with the initial know-how of analyzing businesses from a process view which allows you to further develop the skill needed to create solutions to your current business problems.

By the end of this project, you will be able to: analyze business processes and find solutions to existing business problems; define your business processes, their objectives and how they flow within the organizational context; identify the different process stakeholders and their roles in your business processes; and evaluate the current business from a process view, break down the problems, and find an applicable business solution. Note: This project works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.Read less

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. •Build the basic knowledge
  2. •Recognize Business Processes
  3. •Learn the modeling tool Lucidchart
  4. •Create models on Lucidchart
  5. •Analyze & Evaluate process models


Business analysis involves examining and understanding business processes, identifying needs, and recommending solutions to help organizations achieve their goals. It’s a crucial part of project management and strategic planning, aiming to improve efficiency, productivity, and profitability.

Here’s a breakdown of key aspects of business analysis:

  1. Understanding Business Objectives: Business analysts start by comprehensively understanding the organization’s goals, strategies, and objectives.
  2. Requirement Gathering: They collect and analyze requirements from stakeholders, including customers, end-users, and management, to understand what the business needs.
  3. Gap Analysis: Business analysts identify the gaps between current and desired states of the business, helping to determine where improvements or changes are necessary.
  4. Process Analysis: They examine existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
  5. Data Analysis: Analyzing data related to business processes, performance metrics, and market trends helps in making informed decisions and recommendations.
  6. Solution Assessment and Validation: Business analysts assess potential solutions, comparing them against requirements and evaluating their feasibility, cost, and impact.

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