Aryan Real Estate Company in Qatar announced the launch of job opportunities for the following specializations:
Digital Marketing Specialist.
Real estate sales executive.
Financial Analyst.
The duties of customer service representatives typically include:
- Responding to Inquiries: Answering customer inquiries via phone, email, chat, or in-person regarding products, services, orders, account information, and general questions.
- Providing Assistance: Assisting customers with problem-solving, troubleshooting technical issues, resolving complaints, and providing guidance on using products or services.
- Processing Orders and Requests: Processing orders, returns, exchanges, cancellations, and other customer requests accurately and efficiently.
- Handling Complaints: Addressing customer complaints and concerns promptly and professionally, escalating issues to higher levels of management if necessary, and ensuring satisfactory resolution.
- Maintaining Customer Records: Updating and maintaining accurate customer records, including contact information, interactions, transactions, and any relevant notes in the company’s CRM system or database.
- Following Up: Following up with customers to ensure their issues have been resolved satisfactorily and to gather feedback on their experience with the company.
- Providing Product or Service Information: Educating customers about product features, specifications, pricing, availability, warranties, and any other relevant details to help them make informed purchasing decisions.
- Upselling and Cross-Selling: Identifying opportunities to upsell or cross-sell additional products or services based on the customer’s needs, preferences, and purchase history.
- Maintaining Professionalism: Interacting with customers in a courteous, empathetic, and professional manner at all times, regardless of the nature of their inquiry or issue.
- Adhering to Policies and Procedures: Following company policies, procedures, and guidelines for customer service interactions, including privacy and security protocols.
- Collaborating with Other Departments: Collaborating with other departments such as sales, marketing, and operations to address customer needs, resolve issues, and improve the overall customer experience.
- Continuous Improvement: Participating in training programs, workshops, and performance reviews to enhance customer service skills, product knowledge, and problem-solving abilities.
Overall, the primary goal of customer service representatives is to ensure customer satisfaction, loyalty, and retention by providing exceptional service and support throughout the customer journey.
Certainly! Here are the typical duties of sales professionals:
- Prospecting: Identifying potential customers or clients through various means such as cold calling, networking, referrals, and researching online databases.
- Lead Generation: Generating leads and qualifying them based on their interest, needs, budget, and decision-making authority.
- Building Relationships: Establishing and nurturing relationships with prospects through regular communication, follow-ups, and providing value-added information.
- Understanding Customer Needs: Conducting needs assessments and understanding the challenges, pain points, and goals of prospects to tailor solutions accordingly.
- Presenting Solutions: Demonstrating products or services to prospects, highlighting their features, benefits, and value proposition to address customer needs effectively.
- Handling Objections: Addressing objections or concerns raised by prospects and overcoming them through effective communication and problem-solving.
- Negotiating Terms: Negotiating pricing, terms, and contracts with prospects to reach mutually beneficial agreements that meet both parties’ needs.
- Closing Deals: Securing commitments from prospects to purchase products or services and closing sales through effective persuasion and closing techniques.
- Post-Sale Follow-Up: Following up with customers after the sale to ensure satisfaction, address any concerns, and explore opportunities for upselling or cross-selling.
- Managing Accounts: Managing relationships with existing customers, providing ongoing support, and identifying opportunities for repeat business and referrals.
- Sales Reporting and Analysis: Keeping track of sales activities, pipeline progress, and performance metrics, and providing regular reports to management.
- Continuous Learning: Staying updated on industry trends, competitor activities, and product developments, and continuously improving sales skills through training and professional development.
These duties may vary depending on the industry, company size, and specific sales role, but they generally encompass the core responsibilities of sales professionals in driving revenue and building customer relationships.
