Crowne Plaza Hotel

By user Last updated Nov 1, 2024

Front Desk Agent (Arabic speaking)

About us We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha’s key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha’s Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

Your day-to-day:

As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home, always.

Check guests in, issue room keys, and provide information on hotel services and room location|
Ensure required identification is taken from guests at check-in in line with local legislative requirements|
Answer phones in a prompt and courteous manner|
Up-sell rooms where possible to maximize hotel revenue|
Answer, record, and process all guest calls, messages, requests, questions, or concerns|
Record guest preferences in the system|
Check guests out, including resolving any late or disputed charges|
Accurately process all cash and credit card transactions using established procedures|
Issue, control, and release guest safe deposit boxes in line with hotel procedures|
Communicate any outstanding guest requests or issues to management that may|require additional monitoring or follow-up|
Take action to solve guest problems/complaints using appropriate service recovery guidelines|
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty|
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you

·Minimum education of Bachelor’s degree in Hotel Management or relevant degree. ·

Minimum of 2-3 years of Reception or Guest Service experience in 5* hotel
Have good English communication skills both in written and spoken
Must speak fluent Arabic and English
Pleasant personality with good communication and interpersonal skills
Strong interpersonal and problem-solving abilities are essential.
Prior experience working with Opera or a related system

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

Skills:

Educational Background:
- Bachelor’s degree in Hotel Management or a relevant field.
Experience:
- 2-3 years of experience in Reception or Guest Service in a 5-star hotel.
Language Proficiency:
- Fluent in English (both written and spoken).
- Proficiency in Arabic is required.
Communication Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal skills to create a welcoming atmosphere for guests.
Customer Service Orientation:
- Ability to anticipate guest needs and provide exceptional service.
- Pleasant personality to enhance guest interactions.

Apply Now

Housekeeping Supervisor

What we need from you:

Previous experience in a Housekeeping supervisory role
A successful track record of managing a team
Strong organizational and analytic skills
An attention to detail
Strong communication skills
A passion for delivering exceptional levels of guest service
Proficiency, preferred, with computers and computer programs, including Microsoft Office

What you can expect from us:

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our wellbeing

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job

Apply Now

F&B Attendant

Your day-to-day:

– Greet and escort customers to their tables

– Present menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies)

– Prepare tables by setting up linens, silverware, and glasses

– Inform customers about the day’s specials – Offer menu recommendations upon request

– Up-sell additional products when appropriate

– Take accurate food and drinks orders, using POS ordering software, order slips, or by memorization

– Communicate order details to the Kitchen Staff

– Serve food and drink orders – Check dishes and kitchenware for cleanliness and presentation and report any problems

– Arrange table settings and maintain a tidy dining area

– Deliver checks and collect bill payments

– Carry dirty plates, glasses, and silverware to the kitchen for cleaning

– Meet with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations (e.g. parties)

– Follow all relevant health department regulations

– Provide excellent customer service to guests

What we need from you:

– Proven work experience as a Waiter / Waitress

– Attentiveness and patience for customers

– Excellent presentation skills

– Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment

– Active listening and effective communication skills

– Flexibility to work in shifts

What you can expect from us:

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

Apply Now

Housekeeping Attendant

Your day-to-day:

Ensure consistently high operating standards in every area of Housekeeping as identified by the hotel brand standards
Provide excellent guest service
Responsible for checking daily the guest information and ensuring that the preferences and requests of the same are met on time
Cleaning guestrooms during their stay and after departure
Making beds following the brand standards and training provided
Replacing dirty linen and towels
Restocking guestroom amenities like toiletries, drinking glasses, and room amenities
Removing garbage and room service trays
Organizing and stocking housekeeping carts
Notifying the maintenance department about broken or damaged appliances
Upholding the hotel’s confidentiality and security standards
Respecting “do not disturb” signs and the guest’s privacy

What we need from you:

Minimum 2-3 years of Housekeeping Experience in a 4-5* Hotel
Good Communication skills
Understanding of safe use of cleaning chemicals and personal protective equipment.
Attention to detail

Skills:

Housekeeping Experience:
- 2-3 years of experience in housekeeping, preferably in a 4- or 5-star hotel.
Communication Skills:
- Good verbal communication skills to interact effectively with guests and team members.
Attention to Detail:
- Strong focus on maintaining high standards of cleanliness and organization.
Knowledge of Cleaning Practices:
- Understanding the safe use of cleaning chemicals and personal protective equipment (PPE).
Guest Service Orientation:
- Commitment to providing excellent service and responding to guest preferences and requests promptly.

What you can expect from us:

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

Apply Now

Assistant Marketing & PR Manager

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

Executes annual marketing plan budget, in consultation with the GM, Food and Beverage leader, and DOS.
Partners with Operations, Food and beverage, and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
Acts as the liaison between the marketing department and any third-party agencies on the tactical advertising campaigns’ creative and media plans, particularly for food and beverage promotions.
Manages F&B marketing calendar.
Verifies all advertising for the hotel in digital channels is in alignment with brand voice.
Social Media Content Management
Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).
Develops and executes promotions campaigns in F&B, rooms, and conferences through relevant digital and social media channels.
Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responding accordingly.
Develops a comprehensive PR plan per quarter.
Maintains a comprehensive list of local media contacts, including food critics and bloggers.
Writes and distributes all press releases for property events, promotions, and outlets.
Manages the execution of hotel-sponsored events, community/government relations activities, and press promotional activities.
Supports pull-through of impactful PR strategy & activities to drive quality press coverage through media engagement, in alignment with communications objectives.
Verifies the news clippings and other online, print, and social media report
Manages external vendors and media agencies; works with agency partners

What We need from you:

4-5 years bachelor’s degree in Marketing, Public Relations, Business, or related major;
2-3 years experience in the sales, marketing, digital, or related professional area; hospitality marketing or digital advertising agency experience preferred.
Previous marketing experience in International brands, hotels, lodging, or the travel industry preferred
Experience with marketing plan development and execution
Strong relationship-building skills at all levels of the organization. Ability to influence, guide, and lead executive-level colleagues.
Good presentation and written communication skills
Ability to use research tools and interpret marketing data to develop marketing plans and programs that generate desired business results
Strong understanding of all key functional areas of business from Sales, Revenue Management, Digital Marketing, Communication, and Operations
Strong project management skills
Experience managing agencies
Superior Microsoft Office (PowerPoint, Excel, Word) skills required
Strong English (both spoken/written) is required

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

Apply Now

Commis Chef

Your day-to-day:

As Commis Chef in the hot kitchen, your passion for presentation and dedication to delivering flavor will complete each guest’s experience. By taking pride in your workspace, keeping your standards high, and giving our menu the benefit of your expertise, you’ll create some of our guests’ most lasting memories. the benefit of your expertise, you’ll create some of our guests’ most lasting memories.

Additionally, a Commis Chef also needs to be able to remain calm while multi-tasking, as they are often called upon to carry out many different orders simultaneously in a brief amount of time. The Commis Chef is a part of the kitchen team, and as such must be able and willing to perform the basic tasks of food preparation and organization in the kitchen. This ability to create excellence in your own area of responsibility and to support others as they do the same is vital to the successful operation of the kitchen and to ensure the enjoyment of guests.

What we need from you:

Minimum 2-3 years of experience in the kitchen environment or Food & Beverage/Restaurant operations role
Passion for teamwork
Excellent guest service skills
Knowledge of basic preparation, presentation, and preservation of food
Basic knowledge of hygiene and safety procedures and obtained basic food hygiene certification

Skills:

Culinary Experience:
- 2-3 years of experience in a kitchen environment or food & beverage/restaurant operations role.
Teamwork:
- Passion for working collaboratively with the kitchen team to achieve high standards.
Guest Service Orientation:
- Excellent guest service skills to enhance the dining experience.
Food Preparation Skills:
- Knowledge of basic food preparation, presentation, and preservation techniques.
Hygiene and Safety Knowledge:
- Basic understanding of hygiene and safety procedures.
- Possession of a basic food hygiene certification.
Multitasking Ability:
- Capability to remain calm and efficient while handling multiple orders simultaneously.
Attention to Detail:
- Commitment to maintaining high standards in food quality and presentation.

What you can expect from us:

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

Apply Now

Pastry Chef

Your day-to-day:

Assist in running the pastry section of the kitchen
Ensure excellent quality throughout the dessert offerings
Bring creativity to the pastry offerings
Supervise and coordinate all pastry and dessert preparation and presentation
Plan production to facilitate daily requirements
Develop appropriate seasonal menu offerings
Manage food cost controls to contribute to Food and Beverage revenue
Ensure compliance with food hygiene and Health and Safety regulations

What we need from you:

A minimum of 3 – 4 years as a Pastry Chef de Partie or Pastry Chef Experience with high-volume food production
Approaches pastry in a creative way
Strong supervisory skills
Good communication skills and a Positive attitude
Committed to delivering a high level of customer service
Excellent planning and organizing skills
Dedicated to the delivery of exceptional service and continuous improvement
Proficiency with computers and computer programs, including Microsoft Word, Excel, and Outlook

What you can expect from us:

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

Apply Now

Director of Engineering

Your day-to-day:
People

Direct daily engineering needs, plan and assign work ensuring you always have the right team in place
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues; recognise good performance
Promote teamwork and quality service through daily communication and coordination with other departments.
Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests

Guest Experience

Help guests needs to ensure their satisfaction
Use a maintenance programme to ensure the hotel is maintained and in service for our guests

Responsible Business

Oversee the physical operations of the hotel, including maintenance and repair and order parts and supplies in a timely and efficient manner while minimising waste and maintaining “green” initiatives
Ad-hoc duties – unexpected moments when we have to pull together to get a task done

What we need from you:

Bachelor’s degree in Mechanical, Electrical, Civil Engineering, or a related field.
5+ years of experience in hotel engineering or facilities management, with at least 3-5 years in a managerial or supervisory role.
Comprehensive knowledge of building systems including HVAC, electrical, plumbing, and fire safety.
Strong leadership skills, with the ability to manage, motivate, and develop a team.
Experience in energy management, sustainability initiatives, and cost control is preferred.
Excellent organizational, communication, and problem-solving skills.
Proficiency in using relevant software, including BMS (Building Management Systems) and maintenance tracking systems.
Familiarity with local regulations, safety standards, and building codes.

Skills:

Educational Background:
- Bachelor’s degree in Mechanical, Electrical, Civil Engineering, or a related field.
Experience:
- 5+ years of experience in hotel engineering or facilities management, with at least 3-5 years in a managerial or supervisory role.
Technical Knowledge:
- Comprehensive understanding of building systems, including HVAC, electrical, plumbing, and fire safety.
Leadership Skills:
- Strong leadership abilities to manage, motivate, and develop a team effectively.
- Experience in coaching and setting performance goals for colleagues.
Project Management:
- Ability to plan and assign daily engineering tasks, ensuring the right team is in place.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

Apply Now