Public Area Attendant

Job Description

• Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
• Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.
• Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
• Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
• Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.
• Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.
• Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.
• Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
• Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or housekeeping office directly for urgent repairs.
• Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
• Respond promptly to requests from guests, Front Desk, or At Your Service requests.
• Identify and report preventative or other maintenance issues in public areas or guest rooms.

Skills

1. Cleaning Equipment Proficiency:
   • Knowledge and experience in using various cleaning machines (e.g., vacuums, floor buffers).
2. Attention to Detail:
   • Strong focus on thoroughness in cleaning and maintenance tasks.
3. Safety Awareness:
   • Understanding of safety protocols and proper handling of cleaning chemicals.
4. Communication Skills:
   • Effective verbal and non-verbal communication skills to interact with guests and team members.
5. Time Management:
   • Ability to prioritize tasks and manage time effectively during shifts.
6. Problem-Solving:
   • Capability to identify issues and address them proactively.
7. Physical Stamina:
   • Ability to perform physical tasks, including lifting and moving equipment.
8. Team Collaboration:
   • Willingness to work as part of a team and support colleagues.
9. Guest Service Orientation:
   • Commitment to providing excellent service and ensuring guest satisfaction.
10. Adaptability:
    • Flexibility to adjust to changing tasks and priorities as needed.

11. Knowledge in different cleaning machine (vacuum etc).

12. Verbal and Non-Verbal communication skills

Waiter/Waitress

Job Description

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by Supervisor.
• Filling in for absent staff as needed.
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc., Without egg etc.
• Communicate to the guest and provide assistance with their queries.
• Co – ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Server food and beverage to the guest as per the course of order.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare mixed drinks for service to your customer’s table.

Skills

Candidates must be/have

1. Hotel or Restaurant Experience:
   • Minimum of 4-5 star hotel or restaurant operation experience, demonstrating high standards of service.
2. Food Safety Knowledge:
   • Familiarity with Basic HACCP principles and food safety regulations to ensure compliance and maintain hygiene standards.
3. Point of Sale System Proficiency:
   • Knowledge of MICROS or similar POS systems for efficient order processing and billing.
4. Customer Service Excellence:
   • Strong interpersonal skills with a focus on providing exceptional guest experiences.
5. Attention to Detail:
   • Meticulous in maintaining quality and cleanliness in food preparation and service areas.
6. Team Collaboration:
   • Ability to work effectively as part of a team, fostering a positive work environment.
7. Communication Skills:
   • Effective verbal and written communication skills for interacting with guests and colleagues.

Apply Now