Overview
In this ever-changing world, some of our guests seek luxury accommodation that reflects their own values, in consideration of the needs of our guests we have introduced an alcohol-free option to Rotana’s hotel and resort portfolio. The product brand, Rayhaan Hotels and Resorts, respects our guests’ beliefs and culture whilst fostering the image of a new Arabia in today’s world. In Arabic, the word ‘Rayhaan’ describes an aromatic plant which is mentioned in the sayings of prophets within the Holy Quran. Rayhaan properties are a breath of fresh air, with their modern design cues complementing the values of Arabian culture. To our valued patrons, Rayhaan respects you while adhering to the world-class standards on which Rotana has built its reputation. The alcohol-free concept is an entirely new proposition in the region and the market.
Front Desk Agent
About the job
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Customer Service Orientation: Commitment to providing exceptional service and enhancing guest experiences.
Attention to Detail: Ability to manage reservations and guest requests accurately.
Organizational Skills: Strong organizational abilities to handle multiple tasks efficiently.
Team Collaboration: Willingness to work closely with colleagues across departments to ensure seamless operations.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Housekeeping Attendant
About the job
Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Attendant you are responsible for daily assigned duties as instructed by Supervisors while adhering to hotel policies and procedures and your role will include key responsibilities such as-
- Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately
- Clean rooms and bathrooms, performing any combination of the following duties
- Keep fire exits and stair ways clear of any obstruction
- Check and report any maintenance work required immediately
- Pick up any litter from corridors and pathways
- Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets
- Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal
- Replenish bathroom supplies and room supplies
- Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary
- Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times
- Remove Room Service tray and trolley from guestroom and corridors
- Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services
Skills
Education, Qualifications & Experiences
You should ideally have a vocational training within the Housekeeping Department of a hotel. Good command of English is an advantage.
Education:
- Ideally possess vocational training in housekeeping or hospitality.
Language Skills:
- Good command of English is advantageous; additional language skills can be a plus.
Attention to Detail:
- Strong ability to notice and address cleanliness and maintenance issues.
Time Management:
- Ability to manage time effectively to complete assignments efficiently.
Physical Stamina:
- Capable of performing physically demanding tasks, including lifting and moving items.
Teamwork:
- Strong team player who works well in a multi-cultural environment.
Knowledge & Competencies
The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
