Overview
Minor Hotels is a hotel owner, operator and investor with a portfolio of over 540 hotels, resorts and serviced suites under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, TIVOLI Marriott, Four Seasons, St. Regis, Radisson Blu and Minor International brands. Today, Minor Hotels’ portfolio spans across 55 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. In addition, Minor Hotels also operates mixed-use business including shopping plazas & entertainment, residential properties, and a point-based vacation club.
Lifeguard
About the job
Company Description
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
Ensures safety of guests and associates within the designated swimming areas during the posted business hours.
Possesses Life Guard certification and authorized to conduct AR and CPR.
Ensures set-up of safety equipment at the pool which includes set up of life saving floatation devices along the shoreline/around the pool; correct flag must be in placed during business hours; first aid kit; posting of business hours; depth of the pool; water & air temperatures.
Responds to any emergency within the hotel, resort swimming areas including ensuring that rescue boat is available at all times.
Performs other duties that may be assigned from time to time.
Housekeeping Attendant
About the job
Company Description
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
Ensures that all guest rooms, floor corridors are cleaned and well-maintained based on prescribed standards.
- Provides for cleanliness and maintenance of floor pantries, service area and floor trolleys.
- Provides for turn down service of guest rooms based on prescribed standards.
- Reports to Floor Supervisor repairs, maintenance work required in guest rooms or any discrepancies in room status.
- Anticipates, responds to guest requirements and requests
- Performs other duties assigned by superior.
- Ensures compliance with Company rules, statutory and legal requirements for fire, health, and safety.
- Conducts section linen inventory.
- Gives regular report to Housekeeping Supervisor regarding rooms not serviced as per instruction.
- Attends departmental daily briefing, housekeeping communication meeting, and other training sessions
- Renders assistance and cooperation to colleagues and other associates of other departments in a prompt, caring and helpful manner.
- Contributes positively to sales activities and maximize sales opportunities including being knowledgeable to hotel products, services and facilities.
Skills:
- Cleaning and Maintenance Standards
- Attention to Detail: Ensuring all areas are cleaned thoroughly and meet prescribed standards.
- Time Management: Ability to prioritize tasks effectively to complete cleaning within scheduled time frames.
- Pantry and Service Area Maintenance
- Organizational Skills: Keeping service areas and trolleys organized and well-stocked.
- Knowledge of Cleaning Supplies: Understanding the proper use and storage of cleaning materials and equipment.
- Turn Down Service
- Customer Service Skills: Providing a warm and welcoming turn down service that enhances guest experience.
- Attention to Comfort: Ensuring that guest rooms are prepared for evening use.
- Reporting and Communication
- Problem-Solving Skills: Identifying and reporting maintenance issues or discrepancies efficiently.
- Effective Communication: Clear reporting to supervisors about room status and service issues.
Qualifications
Minimum of 2 years experience
Hostess
About the job
Company Description
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
You will support the overall Food & Beverage operation of the hotel to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction by taking reservations (phone and email), greeting guests and accopamy them to thier table and monitor the table rotation. You may be asked to
Skills:
- Guest Satisfaction
- Customer Service Skills: Exceptional interpersonal skills to ensure a warm and welcoming experience for guests.
- Problem-Solving Skills: Ability to address and resolve guest concerns promptly and effectively.
- Reservation Management
- Organizational Skills: Proficiency in managing reservations via phone and email, ensuring accuracy and efficiency.
- Attention to Detail: Keeping accurate records of bookings and guest preferences.
- Greeting and Table Accompaniment
- Friendly Demeanor: Ability to greet guests warmly and create a positive first impression.
- Navigation Skills: Familiarity with the dining area to escort guests smoothly to their tables.
- Table Monitoring and Rotation
- Time Management: Effectively managing table rotation to optimize seating and service efficiency.
- Observation Skills: Keeping track of guest dining experiences and readiness for service.
- Team Member Performance
- Collaboration Skills: Ability to work well with kitchen and service staff to ensure smooth operations.
- Supportive Attitude: Encouraging and assisting team members to enhance overall performance.
Qualifications
- Previous experience in Food & Beverage/Restaurant operation
- Eye for detail to achieve operational excellence
- Excellent guest service skills
- Excellent English skills
