Minor Hotels

By user Last updated Oct 19, 2024

Overview

Minor Hotels is a hotel owner, operator and investor with a portfolio of over 540 hotels, resorts and serviced suites under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, TIVOLI Marriott, Four Seasons, St. Regis, Radisson Blu and Minor International brands. Today, Minor Hotels’ portfolio spans across 55 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. In addition, Minor Hotels also operates mixed-use business including shopping plazas & entertainment, residential properties, and a point-based vacation club.

Housekeeping Attendant

About the job

Company Description
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description
To serve the needs of the business, our guests and our team members by ensuring that all guest rooms are well maintained and cleaned, providing professional customer service to the Hotel’s guests ensuring all requests are handled promptly and efficiently, and providing guests and employees with a safe and orderly environment.
Housekeeping Attendant is responsible for ensuring that the appearance and environment of all guest rooms meets the highest standards. He or she provides exceptionally clean, neat and well-maintained guest rooms and corridors.
We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

Skills Required:

Attention to Detail: Ability to notice and address cleanliness and maintenance issues in guest rooms and common areas.
Time Management: Skill in managing time effectively to complete tasks promptly while maintaining high standards.
Customer Service: Strong interpersonal skills to interact with guests courteously and handle requests efficiently.
Teamwork: Ability to collaborate with colleagues to ensure a smooth and efficient operation.

Qualifications

Experience in Housekeeping department
Good interpersonal skills
Attention to detail
Positive attitude even under pressure

Hostess

About the job

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description
You will support the overall Food & Beverage operation of the hotel to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction by taking reservations (phone and email), greeting guests and accopamy them to thier table and monitor the table rotation. You may be asked to

Skills Required:

Customer Service: Strong ability to provide excellent service, ensuring guest satisfaction at all times.
Communication Skills: Proficient in verbal and written communication for taking reservations and interacting with guests.
Organizational Skills: Ability to manage reservations efficiently and monitor table rotation.
Attention to Detail: Keen eye for detail to ensure guests are greeted properly and their needs are met.
Teamwork: Collaborative skills to work effectively with team members in the Food & Beverage department.
Problem-Solving: Capacity to address any guest issues or inquiries promptly and effectively.
Time Management: Ability to prioritize tasks and manage time effectively in a busy environment.

Qualifications

Previous experience in Food & Beverage/Restaurant operation
Eye for detail to achieve operational excellence
Excellent guest service skills
Excellent English skills

Guest Service Center Agent

About the job

To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.
To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
To be proactive and innovative, suggesting alternatives that meet guest needs.
To develop a close and harmonious working relationship with all hotel departments,
To attend hotel events, daily shift briefings and training to improve professional skills.

Skills Required:

Guest Anticipation: Ability to anticipate guest needs and provide proactive service.
Product Knowledge: Comprehensive understanding of hotel offerings, including room types, rates, amenities, and food and beverage services.
Accountability: Personal responsibility for delivering high-quality service and maintaining a positive attitude.
Problem Resolution: Skills in addressing guest inquiries and concerns effectively to ensure satisfaction.
Follow-Up Skills: Ability to ensure timely follow-up on guest issues and requests.
Proactivity: Innovative mindset to suggest alternatives that enhance guest experience.

Qualifications

A strong focus on customer service
Prior experience in hotel front office operations is preferred
Excellent communication skills; fluency in English & Arabic will be an asset.
Be able to work shifts, weekends and public holidays
Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

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