Overview
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Receptionist
About the job
Company Description
The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
Job Description
Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
- Handle guest requests, questions and concerns effectively and promptly
- Promote a professional team environment
- Follow department policies, procedures and service standards
- Performs any and all other tasks assigned by management
- Upholds the highest standard of internal and external customer service at all times
Skills:
Customer Service Skills:
- Professionalism: Ability to consistently provide friendly and engaging service to guests.
- Problem-Solving: Skilled in handling guest requests, questions, and concerns promptly and effectively.
Communication Skills:
- Verbal Communication: Strong ability to greet, check in, and settle guest accounts clearly and courteously.
- Interpersonal Skills: Ability to build rapport with guests and create a welcoming atmosphere.
Organizational Skills:
- Record Keeping: Proficient in maintaining accurate records of daily transactions, including cash handling and currency exchange.
- Attention to Detail: Careful in balancing floats and ensuring all service standards are followed.
Teamwork:
- Collaboration: Ability to promote a professional team environment and work effectively with colleagues.
- Adaptability: Willingness to perform various tasks as assigned by management.
Qualifications
- Proficient in the English Language (verbal & written), second language is an asset
- Previous experience and knowledge of Property Manager is an asset
- Required knowledge of Windows’ Office Suite
- Must be able to handle multiple tasks in a dynamic, fast-paced environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Strong interpersonal and problem solving abilities
- Able to stand for long periods, at least 8 hours per shift
Additional Information
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Reservations Agent
About the job
Company Description
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
Job Description
What do we expect from you?
Under the general guidance of the Reservations Manager or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay.
How Your Day Looks Like
- Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service
- To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings
- To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi
- To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel
- To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards
- To update any special requests and billing details in Opera
- To give a polite and friendly response to all incoming telephone enquiries
- To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible
- To process all enquiries and reservation confirmations on the same day as receipt
- To maintain accurate filing systems for all correspondence within the department
- To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities
- To identify potential sales leads for the sales team to develop future accounts
- To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets
- To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude
- To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Regional Director of Revenue
Skills:
Customer Service Skills:
- Exceptional Communication: Strong verbal and written communication skills to handle inquiries and provide information clearly and courteously.
- Relationship Building: Ability to build rapport with customers and encourage loyalty through friendly interactions.
Sales Skills:
- Revenue Maximization: Experience in upselling and maximizing revenue potential through effective selling strategies.
- Sales Lead Identification: Ability to identify potential sales leads for the sales team.
Technical Proficiency:
- Reservation Systems Knowledge: Familiarity with reservation software (e.g., Opera, Delphi) for managing bookings and inquiries.
- Data Accuracy: Attention to detail in inputting reservation details and maintaining accurate records.
Organizational Skills:
- Record Keeping: Proficient in maintaining accurate filing systems for correspondence and reservations.
- Time Management: Ability to process inquiries and confirmations promptly, ensuring timely responses to guests.
Qualifications
- At least 2 years’ experience in Hotel Reservations
- Fluent in English
- Familiar with the hotel operations available systems (Opera) and all distribution channels.
