Overview
In the 1920s the Midland Bank was one of the largest and most powerful in the world. To celebrate its achievements, the bank wanted a new London headquarters – a building that would stand out from the strait-laced Victorian architecture of The City. There was only one person to turn to: Sir Edwin Landseer Lutyens, known to friends and family as ‘Ned.’ Lutyens, who was an architect for the rich and famous, spent the next four years drafting a vast 29,450sqm Grade-I listed building, designed to convey the impression of dependability and security demanded by a bank. The Midland Bank was later bought by HSBC, which remained in the building until 2007 when it relocated to a new head office in Canary Wharf. Five years later, in 2012, Ron Burkle fell in love with the space and saw an opportunity to create a new approach to hospitality. He set about transforming the building into The Ned. The opening of The Ned in 2017 was one of London’s most ambitious hotel launches in recent decades, with a team working tirelessly for five years to repurpose the iconic building and make it relevant once again. The Ned expanded in 2022 to include The Ned NoMad in New York and The Ned Doha in Qatar, with each building having their own architectural significance and history. Coming in 2024 is Ned’s Club Washington, DC, the very first standalone members only property. Regardless of location, the ethos of The Ned and Ned’s Club remains the same; to create a space for like-minded professionals to meet, work and have a good time. Working at The Ned means having some of the best reward packages in the business, an inclusive workplace with a lot of fun, amazing teammates and endless opportunities to grow your career in hospitality.
Verified page
August 15, 2024
Industry
Hospitality
Company size
1,001-5,000 employees694 associated members LinkedIn members who’ve listed The Ned & Ned’s Club as their current workplace on their profile.
Founded
2017
Specialties
Luxury Hotel, Roof Terrace, Business Centre, Spa & swimming pool, Fitness Centre, Venetian Brasserie, British Restaurants, Asian-Pacific Restaurant, and Members club
Front Office Agent
About the job
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
Job Purpose:
We are seeking a diligent and experienced Front Office Agent to join our team at The Ned Doha. As a Front Office Agent at The Ned Doha, you will be the welcoming face of our hotel, responsible for ensuring our guests have a memorable stay. You will manage check-ins and check-outs, address guest inquiries, and provide exceptional service throughout their visit.
Key Responsibilities:
- Greet and welcome guests upon arrival and departure with a warm and friendly demeanor.
- Handle check-ins and check-outs efficiently, following all procedures and protocols.
- Address and resolve guest inquiries, requests, and complaints promptly and professionally.
- Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests.
- Coordinate with other departments to ensure guest satisfaction and seamless operations.
- Process guest payments, manage cash handling, and maintain accurate records.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Uphold The Ned Doha’s standards of excellence and hospitality at all times.
Skills:
- Customer Service Skills
- Ability to greet guests warmly and create a welcoming atmosphere.
- Attention to Detail
- Precision in managing check-ins and check-outs, ensuring all procedures are followed.
- Problem-Solving Skills
- Capacity to address and resolve guest inquiries, requests, and complaints effectively.
- Knowledge of Hotel Operations
- Familiarity with hotel services, amenities, and local attractions to assist guests.
- Interpersonal Skills
- Strong communication skills to coordinate with other departments for guest satisfaction.
- Financial Acumen
- Ability to handle payments accurately and maintain detailed records.
Qualifications:
- Previous experience in a similar role within the hospitality industry is preferred.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and front office systems.
- Strong organizational skills and attention to detail.
- Ability to handle stressful situations calmly and effectively.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Fluency in English; knowledge of additional languages is an asset.
- A positive attitude and a commitment to providing outstanding guest service.
What’s In It for you?
- One of the most iconic places to be and work.
- Amazing learning and development program
- Discounted rates at The Ned Doha
- Fantastic career growth opportunities
At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Apply today and join us as a Front Office Agent
Driver
About the job
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
Job Purpose:
The Hotel Driver is responsible for providing safe and efficient transportation for guests to and from various destinations. This role includes ensuring a pleasant and professional experience for our guests while maintaining the highest standards of customer service.
Key Responsibilities:
- Transport guests safely to and from the hotel to designated locations, including airports, tourist attractions, and other destinations.
- Assist guests with luggage and provide information about local attractions and services.
- Maintain the cleanliness and overall condition of the hotel vehicle(s).
- Perform regular vehicle inspections and report any maintenance issues.
- Adhere to all traffic laws and hotel policies to ensure the safety of guests and others.
- Provide excellent customer service, addressing any guest questions or concerns in a polite and professional manner.
- Maintain accurate records of trips, including mileage, fuel usage, and any incidents.
- Coordinate with the front desk and other hotel staff to ensure timely and efficient service.
- Assist with other duties as assigned by hotel management.
Skills:
- Safe Driving Skills
- Ability to transport guests safely while adhering to traffic laws and hotel policies.
- Customer Service Skills
- Strong interpersonal skills to assist guests with luggage and provide information about local attractions.
- Attention to Detail
- Capability to maintain cleanliness and overall condition of the hotel vehicle(s).
- Problem-Solving Skills
- Ability to perform regular vehicle inspections and report maintenance issues promptly.
- Time Management
- Skill in coordinating with hotel staff to ensure timely and efficient transportation services.
Qualifications:
- High school diploma or equivalent.
- Valid Qatar driver’s license with a clean driving record.
- Minimum of 2 years of professional driving experience, preferably in a hospitality setting.
- Excellent communication and interpersonal skills.
- Strong knowledge of local roads and traffic patterns.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Professional appearance and demeanor.
- Ability to lift and carry heavy luggage.
- CPR and First Aid certification is a plus.
What’s In It for you?
- One of the most iconic places to be and work.
- Amazing learning and development program
- Discounted rates at The Ned Doha
- Fantastic career growth opportunities
At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Apply today and join us as a Driver
