Job Description

1. Performance Monitoring: Track the execution of goals and job responsibilities, and report performance results to the direct supervisor regularly.
2. Coordination: Handle the technical and logistical coordination for required meetings and organize training and awareness sessions related to guidelines and systems concerning customer service.
3. Collaboration: Coordinate with organizational units to respond to inquiries, develop improvement plans, and provide necessary documentation.
4. Feedback Monitoring: Follow up on responses from relevant organizational units regarding customer needs based on surveys and mystery shopping, and prepare related reports and recommendations for the department head.
5. Service Guide Update: Oversee the updating of the service guide for the authority.
6. Performance Measurement: Monitor and measure service-related performance indicators according to the established schedule.
7. Process Improvement: Suggest ideas for improving work procedures.
8. Compliance: Follow instructions issued by the direct supervisor.

Qualifications and Skills

• Education: High School Diploma
• Experience: 2 years in a relevant field

Job Category

• Type: Administrative
• Employer: Dubai Health Authority
• Education Level: High School
• Nationality: All nationalities (priority for citizens)
• Monthly Salary: Less than AED 10,000
• Work Nature: Full-time

Key Skills

1. Performance Monitoring:
   • Ability to track and assess the execution of goals and job responsibilities.
   • Proficient in reporting performance results effectively to supervisors.
2. Coordination:
   • Strong organizational skills to manage technical and logistical aspects of meetings.
   • Experience in organizing training and awareness sessions.
3. Collaboration:
   • Effective communication skills to coordinate with different organizational units.
   • Ability to respond to inquiries and develop improvement plans collaboratively.
4. Feedback Monitoring:
   • Skills in analyzing feedback from surveys and mystery shopping.
   • Competence in preparing reports and recommendations based on feedback.
5. Service Guide Management:
   • Attention to detail for overseeing updates to service guides.
   • Familiarity with guidelines and systems related to customer service.

Important Dates

• Job Announcement Date: 01-11-2024
• Application Withdrawal Date: 06-11-2024

If you need any more details or a specific section expanded, let me know!

Specialist Senior Registrar (Nephrology)

Ensures that  optimal care is being provided to inpatients, outpatients and Emergency  Department

patients.

Investigating, diagnosing and treating medically or surgically ill patients referred to his specialty and according to his privileges in collaboration with the consultant.

Participates in teaching activities in the Department and provides regular seminars or presentations.

Involvement in research, quality-related activities , and other clinical/administrative meetings when

deemed necessary by the head of the department and the hospital administration.

Involvement in the departmental and hospital-wide performance monitoring & Improvement activities.

Attains the best practices in his field and constantly seeks to update his/her medical knowledge and skills.

Assists in promoting health education through providing education and support for junior  staff  and

Involvement in continuous medical education (CME).

Undertakes some managerial responsibilities such as workload planning and staffing of the department.

Maintains the highest professional standards of conduct in line with organization’s policies and procedures and Internationally accepted standards .

Represents the Department in committees and taskforces, if assigned.

Performs other applicable tasks and duties .

Key Skills

1. Patient Care:
   • Ability to ensure optimal care for inpatients, outpatients, and emergency department patients.
   • Strong clinical skills for investigating, diagnosing, and treating patients.
2. Collaboration:
   • Experience working in partnership with consultants and other healthcare professionals.
   • Team-oriented approach to patient care and departmental activities.
3. Teaching and Mentorship:
   • Skills in teaching and mentoring junior staff.
   • Ability to develop and deliver seminars and presentations.
4. Research and Quality Improvement:
   • Involvement in research initiatives and quality improvement activities.
   • Skills in analyzing data and implementing best practices.
5. Continuous Learning:
   • Commitment to ongoing education and staying updated on medical advancements.
   • Participation in continuous medical education (CME) programs.

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