Public Area Attendant
Job Description
- Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
- Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.
- Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
- Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
- Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.
- Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.
- Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.
- Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
- Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or housekeeping office directly for urgent repairs.
- Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
- Respond promptly to requests from guests, Front Desk, or At Your Service requests.
- Identify and report preventative or other maintenance issues in public areas or guest rooms.
Skills
- Cleaning Equipment Proficiency:
- Knowledge and experience in using various cleaning machines (e.g., vacuums, floor buffers).
- Attention to Detail:
- Strong focus on thoroughness in cleaning and maintenance tasks.
- Safety Awareness:
- Understanding of safety protocols and proper handling of cleaning chemicals.
- Communication Skills:
- Effective verbal and non-verbal communication skills to interact with guests and team members.
- Time Management:
- Ability to prioritize tasks and manage time effectively during shifts.
- Problem-Solving:
- Capability to identify issues and address them proactively.
- Physical Stamina:
- Ability to perform physical tasks, including lifting and moving equipment.
- Team Collaboration:
- Willingness to work as part of a team and support colleagues.
- Guest Service Orientation:
- Commitment to providing excellent service and ensuring guest satisfaction.
- Adaptability:
- Flexibility to adjust to changing tasks and priorities as needed.
11. Knowledge in different cleaning machine (vacuum etc).
12. Verbal and Non-Verbal communication skills
Waiter/Waitress
Job Description
- Greets guests and presents them with the menu.
- Informs guests about the special items for the day and menu changes if any.
- Suggest food and beverages to the guest and try to upsell.
- Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
- Obtaining revenues, issuing receipts, accepting payments, returning the change.
- Performing basic cleaning tasks as needed or directed by Supervisor.
- Filling in for absent staff as needed.
- Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc., Without egg etc.
- Communicate to the guest and provide assistance with their queries.
- Co – ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
- Server food and beverage to the guest as per the course of order.
- Observes guests and ensure their satisfaction with the food and service.
- Promptly respond to guest with any additional request.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
- Prepare mixed drinks for service to your customer’s table.
Skills
Candidates must be/have
- Hotel or Restaurant Experience:
- Minimum of 4-5 star hotel or restaurant operation experience, demonstrating high standards of service.
- Food Safety Knowledge:
- Familiarity with Basic HACCP principles and food safety regulations to ensure compliance and maintain hygiene standards.
- Point of Sale System Proficiency:
- Knowledge of MICROS or similar POS systems for efficient order processing and billing.
- Customer Service Excellence:
- Strong interpersonal skills with a focus on providing exceptional guest experiences.
- Attention to Detail:
- Meticulous in maintaining quality and cleanliness in food preparation and service areas.
- Team Collaboration:
- Ability to work effectively as part of a team, fostering a positive work environment.
- Communication Skills:
- Effective verbal and written communication skills for interacting with guests and colleagues.